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A Design Conundrum: Employee Engagement and a 2-Day Employee Value Proposition Workshop

How do you view the connection between employee engagement and the employee value proposition (EVP)?

Last year I was invited by an Asian client to propose a two day workshop on an employee value proposition. This is not my usual work but I was intrigued by the connections between employee engagement and the employee value proposition. Because of other circumstances I was unable to deliver the workshop.  I encourage you to read the proposal and offer your comments about connections between EVPs and Employee Engagement.

Pyramid of Employee Engagement Square

Capitalize on expert knowledge to gain maximum value on these vital issues:

  • Examine the current state of employee value propositions including strengths and limitations.
  • Assess and apply the key criteria for effective employee value propositions.
  • Determine best and test practices in creating a compelling workplace for employees.
  • Review the current status and impact of your organization’s implicit or explicit employee value proposition.
  • Ensure the EVP moves from a strategic exercise and cogent written document to an action promise within the organization.
  • Focus the EVP to ensure it meets the actual perceptions and needs of employees.
  • Overcome roadblocks and barriers to effective employee value proposition adoption.
  • Leverage Zinger’s ten- block pyramid of employee engagement to create a robust eclectic and evidence based approach to an engaging and powerful workplace.
  • Ensure the employee value proposition acts as a powerful tool to help your workplace master the way work is approached and achieved in this decade.
  • Map out your EVP to improve the development process and enhance the outcomes expected from a solid EVP

Workshop Overview

The relationship between employees and organizations has been shifting over the past dozen years. Organizations are witnessing and experiencing disconcerting levels of disengagement that can range from 20% up to 70%. The annual economic toll of this lost productivity around the globe is over $600 billion dollars.

Today’s workforce is looking to receive value and organizations are struggling to determine how best to attract, retain, and engage the workforce in this decade. Just as the organization is striving to derive value from employees, employees are expecting to derive value from the organization. Although the value employees want to derive still includes monetary compensation it has become a potential bundle of benefits, perks, and ways of working.

The employee value proposition (EVP) is a powerful tool and practice that has been used the last decade to make an organization more attractive to its employees. A well-constructed and delivered EVP offers a systematic way to weave together talent, internal brand, engagement, work, leadership, recognition, rewards, behaviors, and other elements to attract, retain, and engage employees.

Organizations that had an EVP had 4 times the commitment level at commencement; the commitment was sustained over time and the salary premium required to attract employees was about half of other organisations that lacked a clear EVP according to research from the Corporate Leadership Council,. An excellent EVP also doubles the likelihood that employees will act as advocates for the organization. According to Towers Watson only about 1/3 of global firms have an EVP and 39% of organizations in Asia have an EVP. Yet, high performing firms are 10 to 18% more likely to have an EVP than average or low performing firms.

Weaving together the diversity of talent, brand, engagement, and work practices the EVproposition is a strong declarative branding statement and practice of what you offer employees who work with you. Through a combination of presentations, stories, tools, practical exercises, and recorded interviews with EVP practitioners this workshop is designed for senior managers, directors, and key decision makers. The workshop will help you address the real issues and challenges you face in engaging, retaining, and developing staff.

Day 1

Session 1: Setting the context: Reviewing the background, benefits, terms and research on EVP

  • Welcomes and introductions
  • Course overview and introduction
  • The meaning of value and proposition
  • The advantages and benefits of a strong EVP
  • The history and research for EVP
  • Tangible and intangible approaches to EVP
  • The paradoxical closed nature of many organization’s EVP process and statements
  • Succinct way to weave together disperse element into an authentic and declarative proposition
  • EVP mapping activity: The map is not the territory
  • 15 minute recorded interview with an EVP practitioner
  • 50 Word Discussion Case #1: Why bother?
Session 2: Examining the fundamental elements of the EVP

  • Are you value-able?
  • Assessing value, values, and statement of core values
  • Developing your EVP with a “smart” or an effective model
  • The function of work itself within the EVP context
  • The role and function of the employer brand and branding
  • The current state of talent management
  • Applying the 10 principles of employee engagement to EVPs
  • Simplifying your EVP without making it simplistic
  • Ensuring your EVP is employee centered
  • The role of rewards and recognition within the EVP
  • Distinguishing between intent and impact
  • Measure and benchmark against your own experience
  • Example 1: Apple Inc. and the day one memo.
  • Example 2: McDonald’s Canada and worksforme.ca
  • EVP mapping activity: Determining key concepts and attributes for your map
  • 50 Word Discussion Case #2: Where do we start?
Session 3: Look around and looking in: Examining other EVPs and Assessing the Current State of your EVP

  • Implicit and explicit EVPs
  • Examine other organizations EVP
  • Do you have an EVP champion/champions?
  • Assess your current state
  • Assess weakness and strengths
  • Determining a viable EVP template
  • Example: EVP statements and diagrams.
  • EVP mapping activity: Our current location and ETD (estimated time of departure).
  • 50 Word Discussion Case #3: Is there a best EVP?
Session 4: Working with the EVP toolkit: Using key tools in developing and delivering an effective EVP

  • The importance of co-creation in the EVP process
  • The concept of the holographic organization as each part plays a role in the EVP
  • Coaching and mentoring for employee development
  • Examining social media tools as part of the EVP framework.
  • Viewing our organization as invitational hosts to employees.
  • What is the brand and brand promise.
  • EVP and the recruitment process
  • The shifting landscape of employee loyalty
  • Narrative approaches and the hero’s journey as EVP tools
  • Recorded interview: Organization’s experience with EVP development and delivery
  • Visual approach to EVP – draw it out
  • EVP mapping activity: Tools and locations for the journey
  • 50 Word Discussion Case #4: What is your story?

Day 2

Session 5: Leveraging the ten key blocks of the employee engagement pyramid to enhance your EVP

  • Outline 10 building blocks of engagement
  • Focus on achieving results, mastering performance, ensuring progress, building relationships, fostering recognition, mastering moments, leveraging strengths, making meaning, enhancing wellbeing, and enlivening energy
  • Creating a success model outcome focused approach before competencies and actions
  • Determine EVP action strategies based on the 10 blocks
  • Build your own key 3 block pyramid of actions for EVP
  • Working examples from your facilitator’s global experiences
  • 50 Word Discussion Case #5: Overwhelmed with too much to do
Session 6: Overcoming the barriers and challenges that may occur with EVP work

  • The limitations of not involving employees fully
  • Generating work: Individual and generational differences
  • Challenges in capacity, support and accountability for the EVP process
  • Organizational inertia and transitional challenges
  • Official truth versus ground truth
  • Can we be the key for every door?
  • Is your EVP relevant and real?
  • EVP mapping activity:  Determining roadblocks and barriers
  • 50 Word Discussion Case #6: We can’t get buy in.
Session 7: Working the promise: Transforming your proposition into an organizational promise

  • How to move from proposition to promise
  • The power of small bets and small wins in EVP work
  • How to influence and trigger EVP actions
  • EVP mapping activity: Fusing the map and actual journey to the destination
  • 50 Word Discussion Case #7: Working with a small win
Session 8: Completing the proposition: Complete the outline of a working draft of the EVP and outline next steps and future actions

  • EVP checklist
  • Change Management
  • Accountability and next steps
  • EVP mapping activity: Finalizing your map and making course corrections
  • 50 Word Case #8: Accountability and managing a broken promise
  • Additional resources to enhance your practice
  • Conclusion to the course

Why you should attend

The workshop will help to improve where you work. Bringing clarity to the value proposition can improve current practices, determine gaps, and help set future directions to enhance the connection between employee and organization. This workshop offers you a unique opportunity to work with David Zinger. Mr. Zinger brings a fresh and powerful approach to EVP that goes beyond HR, branding, marketing, and communication tactics. He knows the workplace from the inside out as the former employee assistance counselor and career development coach for Seagram. David Zinger offers no nonsense, creative and practical tools that will enliven the two days and enrich the action learning you take with you back to your organization You will be given time, connections, and tools during the workshop to draft an EVP or to review and overhaul your current EVP. You will map out your current state, your desired state, and address roadblocks that may prohibit or inhibit successful application of the EVP to acquiring, engaging, and retaining valuable employees.

David Zinger is a global employee engagement expert who in 2013 has already done engagement work in Delhi, Mumbai, Pune, Berlin, Prague and New York. Contact him today for education, speeches, consulting or coaching on engagement.

5 Zingers on The Connected Company (Dave Gray)

Zing5 b

Dave Gray and Thomas Vander Wal offer an intriguing, insightful, and informative guide on co-creating a connected company.

Here are 5 zingers on The Connected Company:

The Connected Company

Check out the back over. I appreciated the drawings and statements inside the back cover of the book. To succeed in uncertain times companies must organize differently. They must reorganize from hierarchies into holarchies, where every part can function as a whole unto itself. A connected company is flexible and resilient, able to adapt quickly to change. The path from divided to connected company is not simple or easy. But in an increasingly volatile world, it is also not optional. Also a real strength of the book was to transform the table of contents into the executive summary.

Exceed employee expectations. Everything is a service that is co-created with customers and interdependent with wider service networks and clusters. Quoting Howard Schutz from Starbucks, “You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’  expectations of management.”

Love. If you can’t find something to love about your company, then you are not doing yourself or the company a favor by staying.

Permeability. Making your systems more permeable will invite more energy and ideas into the company.

Discussion questions. Each of the 22 chapters has two or three discussion question at the back of the book. Use these to turn the prose of the book into a series of conversations within your company. The questions for the final chapter ask: What is the first step in our journey to connectedness? What, if anything, is stopping us from taking that step? What can we do Monday morning? I suggest the first step is acquiring  this book, what might hold you back is inertia and fear, and what you can do Monday morning is start reading and putting the principles and ideas into practice while simultaneously having conversations based on the questions for the 22 chapters.

David Zinger is a global employee engagement expert who in 2013 has already worked on engagement in Delhi, Mumbai, Pune, Berlin, Prague and New York. He believes employee engagement will never reach its full potential without the company or organization become a strong and connected company. To access Mr. Zinger’s services email him: david@davidzinger.com

Employee Engagement Friday Factoid #26: Eight Elements for Change Work

8 is Enough for Change

Eight aspects comprise our world at work and, therefore, patterns of behavior at work:

  1. organization (organizational chart),
  2. workplace (its physical or virtual configuration),
  3. task (work flow or processes),
  4.  people (specifically the skills and orientation),
  5. rewards (and punishments),
  6. measurement (the metrics employed),
  7. information distribution (who gets to know what when), and
  8. decision allocation (who is involved in what way in which decisions).

A skilled change leader can convert these eight aspects into eight levers for change.  Change Management Is Bigger Than Leadership

Commentary

Gregory Shea and Cassie Solomon writing in the Harvard Business Review blog suggest change management is bigger than leadership. They stated there are 8 aspects that comprise our world at work. If you want to ensure a successful change in employee engagement within your organization make sure you respond to all eight.

David Zinger is a global employee engagement expert who in 2013 has already done engagement work in Delhi, Mumbai, Pune, Berlin, Prague and New York. Contact him today for education, speeches, consulting or coaching on engagement.

An employee engagement lesson from Berlin: It is the cook and the recipe.

How to create employee engagement.

Brandenburg Gate

I presented two sessions on employee engagement in Berlin on March 13 & 14 sponsored by the Connecting Group. The speakers and participants were exceptional. Certainly a major benefit of presenting at conferences is learning from all the other presenters. I was inspired by the engaged and passionate presentation of Ramiro Garces, Vice President Human Resources Latin America at Kimberly-Clark. I previously blogged about his Sunday Question Lesson.

During his presentation on employee engagement at Kimberly-Clark he frequently said employee engagement work is not about the what it is about the how. He used the analogy of eating a great meal, asking the cook for the recipe, taking the recipe  home, making it, and finding out it does not taste as good as the original.  Although we can copy a recipe it does not mean that we can replicate the recipe. Good cooks “own” what they cook by adding their own flair and “how ” of cooking.

Many of us in employee engagement are in pursuit of best practices or good recipes to improve or increase employee engagement. Many times these recipes fail to work the way we expected. For example, Gallup has demonstrated the power of holding strength based conversations with employees about their performance. This is the what (strength base conversations). But without the how (having the readiness, willingness, and ability to hold these conversations) the approach can feel creepy, be inauthentic, miss the mark, or lack impact.

By all means find out the top recipes in engagement but when you start to “cook” engagement at work, own it. Make it specific to your organization and culture. Change a few ingredients if that works better.  And by all means keep tasting or testing what you are cooking for engagement.

Zinger Associates

David Zinger is a global employee engagement expert who has packaged his recipes in the Pyramid of Employee Engagement. If you decide to unpack these recipes make sure you own it because it is less about the recipes and more about the cooks.

 

Write Your One Page Management User Manual

Adam Bryant in his Corner Office Column in the New York Times interviewed Ivar Kroghrud, the lead strategist at QuestBack, specialists in feedback management.

Kroghrud stated that he created a one page user manual about himself so others know how to work with him. Here is a snippet of the interview:

Q. Can you give some examples of what it says?

A. I am patient, even-tempered and easygoing. I appreciate straight, direct communication. Say what you are thinking, and say it without wrapping your message. I am goal-oriented but have a high tolerance for diversity and openness to different viewpoints. So, again, say what you are thinking and don’t be afraid to challenge the status quo. I welcome ideas at any time, but I appreciate that you have real ownership of your idea and that you have thought it through in terms of total business impact.

I encourage you to use this as a springboard to create your one page user manual about yourself to give to the people you work with. We can all benefit by you letting us know who you are and how we can best work with you.

To read the online version of the interview, click here.

David Zinger is a global employee engagement expert who in 2013 has already done engagement work in Delhi, Mumbai, Pune, Berlin, Prague and New York. Contact him today for education, speeches, consulting or coaching on engagement.

Employee Engagement Friday Factoid #25: Knowledge Workers

Is your knowledge working?

Knowledge workers have driven more than 70% of the economic growth in the United States over the past three decades. (Oracle Business Impact of Talent Intelligence)

Commentary

We work in the age of knowledge workers. Are you tapping into your workers’ knowledge to assess, improve, and enhance engagement? I encourage you to use your knowledge workers to drive the growth of your employee engagement efforts. To get a knowledgeable start: ask, don’t tell.

David Zinger is a global employee engagement expert who in 2013 has already done engagement work in Delhi, Mumbai, Pune, Berlin, Prague and New York. Contact him today for education, speeches, consulting or coaching on engagement.

 

How to Build the Apex, Heart, and Foundation of Employee Engagement

The 3 tiers of the employee engagement pyramid: apex, heart, and foundation

In 2012, I built the pyramid of employee engagement to help all employees, especially managers and leaders, foster and enhance employee engagement. The pyramid was developed as a simple yet practical and tactical framework offering guidance and specific practices to increase employee engagement for the benefit of all. It is not so much a theoretical overview of engagement as a set of behavioral practices designed to make a difference at work.

3 Tiers. While examining the pyramid late in 2012 I began to see three different tiers in this model. The top three blocks are the apex of employee engagement. The middle three blocks create the heart of engagement, and the bottom four blocks support the foundation of engagement.

Apex. The top 3 blocks are results, performance, and progress. Without results we have no idea what engagement is all about and we are in danger of making a static noun, engagement, out of the verb engage. We must determine what we want. The second block is performance. What performance or actions do we need from employees to achieve our desired results? The third block of the apex is progress. In a disengaged organization these blocks can be stumbling blocks when employees don’t know the results the organization is trying to achieve, are uncertain of the key performance or are not held accountable for performance, and setbacks have a bigger impact than progress.

Heart. The heart of the pyramid is composed of relationships, recognition, and moments. We can not sustain results without also building relationships. The old statement that management is getting work done through people is false. In today’s connected workplace management is getting work done with people. At the very core of the pyramid of engagement is recognition. We must see and appreciate all the people we work with. Yet many employees first response to engagement is invisible – completing an anonymous survey! It may surprise you that moments are at the heart of the pyramid but when you stop to think about work and engagement it is always within moments. When we engage fully in the moments of work long term results will accumulate.

Foundation. The two cornerstones in the foundation of engagement are strengths and energy. We need to know, live and leverage our strengths and we need to ensure that we pour energy into our work while also being energized by our work. The other two blocks are meaning and wellbeing. We need a why to work and work needs to contribute to our wellbeing.

To avoid the tears of disengagement build employee engagement based on the 3 tiers: apex, heart, and foundation.

Zinger Associates

David Zinger is the leading global independent expert in employee engagement using the pyramid of employee engagement to benefit all. To download or read the free 50-page booklet on the Pyramid of Engagement: A Tactical and Practical Approach to Sustainable Engagement, click here.

An Employee Engagement Snapshot

Richard Baker asked, a while back, what I saw going on with Employee Engagement:

I see people getting on a horse (engagement) and riding off in all directions at once. Some are Gallup-ing into engagement with their Q12 and some are feeding their staff  Hay. Okay, bad puns but it helps me write.

We seem to be moving ahead, behind, and staying still depending upon who is looking at engagement, how they are looking at engagement, and how they are measuring it. Yet I remain optimistic that engagement is more accepted while also being the target of  more criticism and humor. I worry employee engagement will die as a fad or bandwagon (without horses) in 5 year or so.  I actually hope it will disappear because it will be integrated into work management, and leadership.

I would like to see us divorce engagement from the word employee and pair it with other words, such as: work engagement, team engagement, personal engagement, organizational engagement, engaging management, leadership engagement, etc.

I worry about internal social media burning itself out a bit too. It can be a  great tool used judiciously but almost too much excitement about  it and then getting tired of it. Right now I notice lots of activity on LinkedIn as people jump on board this platform. This reminds me of blog comments about 7 years ago and some of the other tools from a few years ago that have faded away. Once all the hype dies down perhaps we will integrate social media as a vital community and collaboration tool. Having said that some are doing it well and some are just dismissive without looking at what is going on.

I am an idealist with a realistic streak, so engage along with me because the best is yet to be.

Zinger Associates

David Zinger is an employee engagement expert.

Employee Engagement Friday Factoid: China Sitting at 6% Engagement (#24)

6%

Just six percent of Chinese workers were engaged in their jobs in 2012. Gallup employee engagement poll

Commentary

Chinese workers were slightly more likely to be engaged in their jobs in 2012 than they were in the past. But, at 6%, employee engagement in the country still lags behind the worldwide average. I find this number hard to believe. I would like to learn more about this by going to China and seeing what is contributing to such a low number of employees being engaged with their work. I welcome any comments from readers who have first hand experience with the workforce in China. Does this number seem correct to you?

David Zinger is a global employee engagement expert.

 

Employee Engagement: The Sunday Question

I attended a powerful two-day employee engagement session in Berlin on March 13 & 14 sponsored by the Connecting Group (thanks for setting this up Sadie). The speakers and participants were exceptional. It is not my intent to go into great detail with every presentation but I will write a few blog posts about engagement elements that stood out for me.

I was inspired by the engaged and passionate presentation of Ramiro Garces, Vice President Human Resources Latin America at Kimberly-Clark. I believe small is the new significant in employee engagement and Ramiro offered us a fantastic question for employees.

Employees are encouraged to stop for 30 seconds every Sunday to ask themselves:

How do I  feel about going back to work tomorrow?

What a terrific tool to think about the week ahead and create a transitional hinge between Sunday and Monday morning. If the emotions are positive great. If the emotions are negative employees are encouraged to talk with their supervisor or manager or to do something to change it themselves. This is a powerful example of a one question informal survey that really gives an employee a pulse check and changes disengagement from a punishable offence into a trigger for a conversation.

I encourage you to adopt this question and maybe even ask it right now: How do you feel about going back to work tomorrow?

ZingerNEWLogo_Apr.5.2012

David Zinger is a global student and expert on employee engagement bringing world class lessons in engagement to his clients and audiences. He feels great about going back to work tomorrow!

The Engagement Equation Snapshot

The Engagement Equation: Leadership Strategies for an Inspired Workforce by Christoper Rice, Fraswer Marlow and Mary Ann Masarech

Three authors from Blessing White have worked together to produce The Engagement Equation.  This a comprehensive book on employee engagement and leadership/organizational actions to promote engagement.

It is not an ideal book for the casual reader or person looking to have a general understanding of engagement because of how much is covered from the X model of engagement to measuring ROI but it is an ideal book for a VP, Director, or Manager responsible for developing, organizing and coordinating an organization’s employee engagement approach and program.

Here were 6 snippets that caught my eye:

N=1. Engagement is fundamentally an individual equation yet everyone owns a part of the equation.

Daily. To work, engagement must become a daily priority at work

Plates. We can feel like plate spinners at work but this will exhaust everyone and the plates will eventually spin out of control so we must learn to spin our own plate

Max. Full engagement represents an alignment of maximum satisfaction fo the individual with maximum contribution for the organization.

Talk. Dialogue is a key to work towards fuller employee engagement as we hold ongoing conversations with all employees about results, alignment, and engagement.

CARE. Coach, Align, Recognize and Engage.

This is a fine book for a comprehensive understanding of employee engagement. It would make a helpful contribution to an employee engagement library.

David Zinger is a global employee engagement expert who uses the 10 block pyramid of employee engagement as a practical and tactical approach to enhancing and increasing employee engagement for both individuals and organizations.

 

 

 

Dissing Employee Engagement in not Good

DIS is not good

DISengaged Words

I was thinking about what happens when employee engagement is dissed. The act of being dissed is putting something down. It also means the act of being disconnected by voice. The common term we use in work is employee disengagement and I began to generate other “dis” words associated with disengagement and disconnection from work:

  • disdain
  • disapprove
  • distrust
  • disapproval
  • disillusioned
  • disinterested

Let’s stop DIS right now.

Zinger Associates

David Zinger is an employee engagement expert who uses the pyramid of employee engagement to bury disengagement with positive, practical, and tactical approaches to full and authentic engagement.

Employee Engagement Friday Factoid #23: 93% of us work with a Slacker

Are you slacking or picking up the slack?

Slacking co-workers cause a quarter of their hard-working colleagues to put in four to six more hours of work each week…four out of five say the quality of their work declines when they have to pick up their co-workers’ slack — a huge potential blow to the bottom line when you consider that 93 percent have a co-worker who doesn’t do his or her fair share.  Stuck With a Slacking Co-Worker?

Commentary

This survey was conducted by Vital Smarts and offered support for the importance of holding Crucial Conversations and Crucial Confrontations when working with others who have disengaged.

David Zinger is a global employee engagement expert. He teaches both Crucial Conversations and Crucial Confrontations for Shared Visions/Vital Smarts and believes in the power of conversation to foster engagement and to correct for disengagement.

 

Employee Engagement Friday Factoid #22: The Future of Gamification

Are you game?

In a survey by Pew Research Center, 53% of people surveyed said that, by 2020, the use of gamification will be widespread, while 42% predicted that, by 2020, gamification will not evolve to be a larger trend except in specific realms. Gamification 2020: What Is the Future of Gamification?

Commentary

There is a strong connection between employee engagement and gamification. My friend, Siddhesh Bhobe from Persistent and the CEO of eMee showed me a fine demonstration of this in Pune, India two weeks ago.

Are you using gamification where you work? Do you see yourself using gamification to increase engagement? I go with the 52% who think gamification will be widespread as the technology and design improves. Games are engaging: You only have to fly overseas and walk up down an airplane aisle on an eight hour flight to see how many people are playing games on their computers, tablets, and smartphones to recognize how pervasive gamification is becoming.

David Zinger is a global employee engagement expert who is pathetic with Angry Birds but who uses gamification to enhance and enliven his own work and wellbeing.

 

The Answer is Clear: The Employee Engagement Business Case

Nailing the Evidence

Employee engagement the evidence from Engage for Success

I appreciate this slide presentation from Engage for Success on the evidence or business case for engagement. Watch it and let’s be done with this discussion about whether engagement does or does not make a difference for business.

The evidence is clear. Employee engagement make a significant difference.

Zinger Associates

David Zinger is working hard to ensure that individuals, managers, leaders, businesses, and organizations understand what they can do to realize the benefits of employee engagement  by following the 10 practices outlined in his pyramid of employee engagement.

 

Employee Engagement Friday Factoid #21: Homework = 0

Yahoo or Boohoo?

By June of this year all Yahoo employees will no long work from home.

Commentary

What do you think about home work or working from home? It will be interesting to see the impact on employees created by Yahoo’s decision to stop having people work from home. What will happen to their employee engagement? I value face time but not when it is imposed.

David Zinger is a global employee engagement expert who uses the Pyramid of Employee Engagement to help organizations and individuals achieve full engagement. He works from home.

Employee engagement: Don’t be blind to what you already do!

Overcome Your Organization’s Employee Engagement Metaphoric Disconnect.

I am honored to work with so many fine companies and organizations on engagement. To create a strong approach to engagement we must not use a cookie cutter or off the shelf approach to engagement. I have talked with 5 clients already in 2013 about the disconnect between what they offer their customers and clients and how they engage their employees.

I have called this the metaphoric disconnect meaning that organizations often have a lacuna or blind spot. Marketers would refer to this as the connection between the external and  the internal brand but I think it is bigger than that and the very use of the word brand blinds some companies to how they can have their engagement approaches mirror their purpose, tools, and approach to customers and clients.

For example:

  • If you are a dance company how does dance influence your engagement?
  • If you are an energy company how does energy generation and transmission fit for your approach to engagement?
  • If you are a health care organization how do you create healthy engagement?
  • If you are a social service organization how do you serve and connect your employees socially?
  • If you are a financial company how does investment, return, and currency fit within your engagement efforts?

Before you go looking for external solutions to internal challenges make sure you look at what you are doing externally and determine how you can transfer the concepts and approaches to internal engagement. Of course, as David Zinger, I may need to use more zingers and put more zing into my work!

Zinger Associates

David Zinger is not a brand, he is a human being who wants to help other organizations and individuals create strong engagement with work. He is working at putting a bit more “zing” into what he does.

Employee Engagement: 13 Employee Engagement Heartbreaks

Cleaning out 13 clogged arteries in employee engagement

Sheriff_Zinger5.1 (2)

Umair Hague wrote an intriguing post on the Harvard Business Review blog entitled: How to Have a Year That Matters. He offered a number of provocative questions, including: Why are you here? What do you want?  Who’s on your side? What’s it worth?

The question that caused me to pause was, what breaks your heart?

Hague stated:

Follow your passion, we’re often told. But how do you find your passion? Let me put it another way: what is it that breaks your heart about the world? It’s there that you begin to find what moves you. If you want to find your passion, surrender to your heartbreak. Your heartbreak points towards a truer north — and it’s the difficult journey towards it that is, in the truest sense, no mere passing idyllic infatuation, but enduring, tempestuous passion.

This made me think about what breaks my heart about employee engagement.

Here are 13 of my employee engagement heart breakers:

  1. Employees who experience work as sheer drudgery.
  2. Employees who are totally drained at the end of the day and have nothing left for their family.
  3. Parents who complain day after day about their work in front of their children and believe they are victims.
  4. That any employee, in any organization, would feel invisible and go unrecognized.
  5. The amount of productivity and performance that drains out of organizations because of disengagement.
  6. That we probably spend more money on employee engagement surveys than actually improving employee engagement.
  7. That employees and organizations believe that for honesty to occur surveys must be anonymous.
  8. That anyone would see disengagement as a punishable offence rather than a trigger for a conversation.
  9. Organization who “get” employees to engage rather than let employees engage and believe that there are “rules” to follow.
  10. When engagement is seen merely as sucking out more discretionary effort from overtaxed employees.
  11. CEO’s who fail to see they are employees and refer to employees as them or human capital.
  12. A mad dash to quarterly results at the expense of employees or organizational sustainability.
  13. The worry that employee engagement will die as a management fad rather than to truly improve how we work, manage and lead.

What breaks your heart in regards to work, management, leadership, and employee engagement?

Employee engagement works when it works for the benefit of all and does not cause heartburn or heartache. I know my heart breakers mean that I am working in the area that I need to be working in and I have found or created my heartfelt calling to improve the world of work.

Zinger Associates

David Zinger is an employee engagement expert who is willing to have his heart broken and also willing to develop and deliver on strong approaches to create hearty employee engagement for the benefit of all.

 

Employee Engagement Friday Factoid #20: $2246 lost per Disengaged Employee

Dollars being disengaged from our organizations

Drain of Disengagement

Each disengaged employee is estimated to cost an organization $2246. (source)

Commentary

Employee engagement is more than simple economics and there are many important issues including the bottom line but we can’t let disengaged employees be a drain of the organizational resources.

David Zinger is a global employee engagement expert who uses the Pyramid of Employee Engagement to help organizations and individuals achieve full engagement. The top of the pyramid is focused on achieving results and this embraces the important economic results  an organization much achieve for viability or profitability.

India: 7 Real Employee Engagement Drivers

Learning employee engagement lessons driving in India.

Wall and Taj

View from the road driving through Agra.

Normally I don’t like the word drivers paired with employee engagement because it implies that we can drive engagement rather than invite engagement. But I have been thinking about the lessons from watching drivers in India navigage their way.

I have only been in India for 3 days and just in Delhi and Agra. We still have Udaipur, Mumbai, Pune, and Goa to visit. What has stood out for me is driving through the streets and roads of India. I want to be cautious of generalizations but I have learned a few lessons about employee engagement as I watch the movement of traffic. As you read these statements, think about how they apply to work.

Employee engagement 7 drivers:

  • Be assertive not aggressive in declaring where you want to go.
  • There is more room on the road for people than we sometimes think.
  • Keep a watchful eye for everyone around you.
  • Create new lanes where it makes more sense to have 5 lanes than 3.
  • Use your horn to alert others and let them know where you are.
  • Don’t just look ahead, look beside you and look behind you.
  • You probably have more space than you think so keep moving ahead.

David Zinger is an employee engagement expert spending 3 weeks in India and working at learning new lessons in employee engagement.