This blog’s theme for 2007 is the Brotherhood of the Rope. See the first post of the year.
Archives for April 2007
Monday Morning Percolator (MMP) #11
Everything should be made as simple as possible, but not simpler. ~ Albert Einstein.
In the center of the apple is the core, in the centre of an idea made to stick is a simple or core statement.
In the last Monday Morning Percolator, I outlined the 6 principles of stickiness outline in the book, Made to Stick. To be effective an employee engagement idea or approach must have stickiness. Otherwise it is forgotten or lost in the myriad of tasks and relationships that fill an organization and individual’s day.
Simplicity = Core + Compact. Our challenge when we leverage simple stickiness for employee engagement is to find the core and express it in the form of a compact idea that can be enduringly powerful. Simple is not “dumbing down” it is finding and communicating the core.
For example the military encourages officers in combat to ask themselves these two questions:
- If we do nothing else during tomorrow’s mission we must _______.
- The single, most important thing that we must do tomorrow is _____.
To translate these questions to the field of employee engagement answer these two question at the end of each day to get yourself primed for tomorrow:
- If we do nothing else at work tomorrow about employee engagement we must ______.
- The single, most important thing we must do at work tomorrow for engagement is _______.
To me, the simple core employee engagement idea is: Employee Engagement for All.
We all must benefit from employee engagement – employees, organizations, leaders, customers, families, and other stakeholders. Employee engagement must have mutual purpose – moving engagement from “me to we” as we all see the benefit of engaged employees and we all contribute to employee engagement.
- Write your own simple statement to lead you and your team into employee engagement.
- Apply the employee engagement KISS: Keep it Sincerely Simple!
- Read Chapter 1 of Make it Stick to determine why “cast member” for Disney staff is sticky and “sandwich artist” for Subway staff leaves you wondering where’s the beef? Is there a job title or role that will fully engage you in your work?
Next Week: Monday Morning Percolator #12: Unexpectedness.
Picture Credit: My personal Thanksgiving by http://flickr.com/photos/riot/289783985/
Complaining, wanting all the conditions to be just the way we’d like them, doesn’t get us anywhere. In fact, we’re just distracting ourselves from the task at hand.
Dr. Joseph Parent, Zen Golf.
Service is no longer good enough. Hostmanship has raised the level of how we approach work to a new level of caring, involvement, pride, profit, and engagement.
Are you ready to engage in hostmanship or are you so complacent that you will be left behind?
Hostmanship is the art of making people feel welcome. The concept is outlined in a short book by Jan Gunnarsson and Olle Blohm.
Here is their description of hostmanship from the hostmanship website:
Hostmanship is a beautiful word – a word that embodies both “welcome” and “let me take care of you”. For us hostmanship is the art of creating hospitality. This art can be exercised towards everyone, regardless of your relationship. You may be dealing with a customer, a patient or a visitor, or even a colleague, a citizen or a partner. It makes no difference. In the world of Hostmanship, we see everyone as guests. And where there is a guest, there is also a host – a host that exercises Hostmanship. Therefore, Hostmanship is a way of approaching people. It expresses a wish to serve others by a serving leadership and an insight that all activities strive to serve others. And in that process we develop both our pride and profit.
- Serving others
- Perceiving the whole
- Taking responsibility
- Being caring
- Searching knowledge
- Practicing dialogue
Genuine Hostmanship is pride in practice. Hostmanship without pride is empty and cold. In contrast to service, Hostmanship is focused on practice, on people as hosts, on the cultures of businesses, and on the capacity of organizations to tie it all together. Being a host is much about having the courage to let loose your talents and express your personality – to be brave enough to serve every person as she is and to listen to the needs she expresses. Hostmanship also differs from service in that it’s not about treating others as you yourself want to be treated. Hostmanship is to treat a person as she wants to be treated.
Hostmanship is about the source of loyal customers. It is about the relationship that is established between a business and the people who benefit from that business. Hostmanship is about the kind of care that is exhibited. Hostmanship is about making people feel welcome.
- Hostmanship – A Serial Review #1 – An Ethic of Personal Responsibility
- Hostmanship – A Serial Review #2 – Personal Hostmanship
- Hostmanship – A Serial Review #3 – Functional Hostmanship
We yearn for a world where people feel expected and welcome. A world where children, friends, strangers, guests, customers, and coworkers dare to meet each other without thinking of religion, color, sex, or age. We believe that this is something fundamental for lasting and true success for us as persons, for our companies, our places, and finally for our common home, the Earth. ~ Hostmanship Development Group 2004
Inspire yourself. A major inspiration for employee engagement comes from within. Are you relaxed enough to perform at your best?
Dr. Saul Miller wrote a wonderful little book in 1990. I encourage you to read it if you want to feel freer, lighter, more alive and at ease.
Each of us has a personal connection to an unlimited supply of energy.
With each breath relax and breath in some of that energy.
Focus on drawing in power.
The outbreath will look after itself.
From: Dr. Saul Miller – A Little Relaxation: on being more alive & at ease.