Today At Work – Episode 42

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Employee Engagement and the Future of Work

The future of work will be flat,  “on demand,” transparent, and competitive. The future of work is you.  Here is a well-designed slide show on the future or work.

If the slide show fails to open in this window, click here.

Conan O’Brien and Employee Engagement – Disengagement!

NBC obviously has engagement issues with two of their most talented employees Conan O’Brien and Jay Leno.

Many companies can have disengaged employees but when each employee has their own TV show it takes the statements around disengagement to a whole new level.

With multimillion dollar salaries money is not the engagement issue.

There has already been enough written on the situation and the employee’s responses. If you need some data or speculation just but Conan and Jay into a Google news search and you will find more information than you will ever need.

I would like to hear  your perspective to any of these 5 questions::

  1. What caused the disengagement?
  2. What should Conan do?
  3. What should Jay do?
  4. What should NBC do?
  5. What would you do if you were in Conan’s situation?

Employee Engagement or Community Engagement?

To Haiti – Part of our World Community

MCC

Today did not feel like a day to focus on employee engagement.

My thoughts and caring go out to all the people of Haiti.

It felt like time to give rather than write.

The right thing to do was to engage in sending an immediate donation.

I chose the Mennonite Central Committee’s online Haiti disaster fund.

What did you choose?

Employee Engagement: Snakes and Ladders

Ladders becoming snakes.

snakes and ladders

Organizational ladders

suddenly morph

into snakes

as we slide down the board.

Career held together

by random roles and rolls of dice.

Latest roll:  snake eyes.

Move two to the right

land on ladder and

climb organization 8 spots.

Ready to roll again

yet feeling so boxed in

this is not

paradise.

Photo Credit from Flickr: Games7

Warsaw Poland and Employee Engagement

David Zinger to be the keynote at the Warsaw Poland Engagement Conference on January 25th.


David Zinger Warsaw Poland Employee Engagement Conference

I am looking forward to going to Poland in 2 weeks to offer the keynote presentation at this conference.

I love the challenge of thinking about employee engagement from a different perspective and the opportunity to learn from my hosts and the participants about the current state of employee engagement in Poland.

In addition, I look forward to visiting Warsaw and learning more about this city.

I guarantee you will see a few posts in early February similar to the posts that were done after chairing the Employee Engagement Conference in Barcelona in 2009:

8 Employee Engagement Lessons from Barcelona. I was very impressed not only with the knowledge shared at the conference but the look and feel of Barcelona and how Gaudi and Miro’s art work offer perspectives on employee engagement. Barcelona made me think of the Geometry of Employee Engagement.

    The Walden 2.010 Project: Daily Employee Engagement – Week 1

    Personal Work Engagement with Applications to Employee Engagement – Week 1

    From personal responsibility to elephant toe nail clippings.

    Weather Vane Button
    This is the summary of the first week of a year long project examining personal employee engagement. To see the original project plan, intention and tools, click here.

    There are 6 measures for the project:

    The first 5 variable were rated on a scale of 1 to 10 each day with 1 being a very low score and 10 being maximum engagement. The last variable, overall engagement, is expressed as a percentage.

    1. Energy Invested in work.
    2. Results.
    3. Signature Strengths.
    4. Interactions, Connections, and Relationships.
    5. Daily Energy Return on Investment of Energy.
    6. Overall Engagement for the Week.
    7. Week 1 Scores:

      Category Score/10
      1. Energy In 6.0
      2. Results 5.2
      3. Strengths 5.0
      4. Relationships 5.6
      5. Energy Out 5.8
      Overall Engagement 55.20%

    Assessment

    Disappointment. Overall the week was disappointing. I hoped to start off with a bang and barely got out of the starting gate. I had a very bad cold that drained away my energy and it was hard to get on track. The good news is there is lots of room for improvement in the next 51 weeks. I have learned quite a bit engaging in this project.

    4 General Conclusions for  Employee Engagement

    Physical health is a fundamental key to engagement. Engagement depends on our physical well-being (with a cold my engagement was quite low last week). Obviously there are many connections between health and engagement. How well do employees and organizations invest in employees physical health with the knowledge that this contributes to employee engagement?

    Strength myopia. It was a challenge for me to remember my 10 signature strengths let alone use them everyday and use them in the service of others. If we believe in a strength based pathway to employee engagement workplaces I (we) will need to be quite deliberate on how this is achieved. Based on the powerful change book, The Influencer, I will implement more structural sources of influence to leverage strengths.

    A question to ponder. How large is the individual factor in employee engagement. If I worked for a large company and these were my engagement scores who would “they blame?” I don’t believe there is any gain in blaming anyone but I did realize how much responsibility I have for my own engagement in work while recognizing my situation may be quite unique. The question for individual employees: How much responsibility do you take for your own engagement?

    Elephant toe nail clipping. When we use scales or surveys to measure engagement how do employees determine the exact number? I was challenged to give my 5 daily scales a number between 1 and 10 just based on how much fluctuation there was every day on each of the 5 variables. This makes we wonder about both the validity and reliability of survey measure that try to capture engagement for an entire year.  It seems like taking the toe nail clippings from an elephant and thinking you’ve got yourself the whole elephant.

    21 Employee Engagement Eclectic Resource Zingers #3

    21 links to articles and sites with information to enhance employee engagement from the work-life tip sheet and 15 kudos to big blue to traumatic events and health engagement.

    1. Great Employee Engagement Resource. Sloan’s Work and Family Blog. Well done! http://bit.ly/6J9gu2
    2. The Work-Life Tip Sheet: 10 Steps to a Successful Workplace http://bit.ly/7i5XvB

    3. Work/Life & Employee Engagement – more likely outcome when you view your life as meaningful. http://bit.ly/6vi9lR

    4. Survey 200 executives & project experts only 1/3rd believe they are very good at project management http://bit.ly/5ZbhLN

    5. Michael E Stallard Master of engaged connections: Connect with shared identity, empathy and understanding. http://bit.ly/7adjc7

    6. 15 Kudos to Big Blue: IBM Offers Great Guidance in Social Media and Employee Engagement. http://bit.ly/5Vr5pL

    7. Bad Science blog asserts if you want to be trusted more claim less. http://bit.ly/6CvYkp

    8. 30 bloggers to read in 2010. http://bit.ly/6OV09U

    9. Take a great bird’s eye view (almost literally) of New York City. Wow. http://bit.ly/8NYpaq

    10. Employee engagement test? How Would Your Organization React to a Traumatic Event? ~ Kathryn Britton http://bit.ly/8vFYNK

    11. Mission Statements Suck By Gregg Lederman http://bit.ly/6hYcdn

    12. Snow business like cold weather reporting. Funny video. http://bit.ly/6r0Cb9

    13. VERB power made easy. Good list of strong one-syllable verbs. http://bit.ly/8SQLCl

    14. Employees engaged in their social networks can also reduce the cost and improve the quality of recruiting http://bit.ly/6hEUGv

    15. 1 in 10 think that businesses are doing an excellent or very good job of health engagement. http://bit.ly/8JixrW

    16. Employee Engagement – the perception of progress – is top motivator of knowledge workers, surprised? http://bit.ly/5BlS1a

    17. Best of TED talks on the web. http://bit.ly/73UNDY

    18. If you are searching for slides on a topic go to Slidefinder. Serach shows top slides. Very cool. http://bit.ly/4t8xnQ

    19. Engaging in Google an interesting range of Googler stats. http://bit.ly/7NTvC0

    20. Yet another fine Today at Work cartoon by @junson. He keeps getting better. http://bit.ly/4Bod5g

    21. Polly Pearson. Employee engagement and employee recognition are everybody’s business. http://bit.ly/7hBgZn

    15 Kudos to Big Blue: IBM Offers Great Guidance in Social Media and Employee Engagement

    15 Great Nuggets and More from IBM’s Social Computing Guidelines.

    I believe that social media is not only here to stay but a vital link in communication and relationships inside and outside organizations. It can be a powerful tool to foster employee engagement, and yes, you can spent too much time and not add value during your time engaged with these tools.

    Overall we need to engage and encourage employees to engage rather than close down the organization with a paranoia of firewalls and social media Luddite-like fear.

    My thanks to Jeannette Paladino for making me aware of How IBM Promotes Employee Engagement with Social Media.  I recommend you read her article and ensure that you read and study IBM’s Social Computing Guidelines.

    If Big Blue can show that it is green and growing with social media for employee engagement what is holding back you and your organization?

    Here are 15 great nuggets from this  fabulous and freeing social media corporate document:

    1. IBM is increasingly exploring how online discourse through social computing can empower IBMers as global professionals, innovators and citizens. These individual interactions represent a new model: not mass communications, but masses of communicators.
    2. It is very much in IBM’s interest—and, we believe, in each IBMer’s own—to be aware of and participate in this sphere of information, interaction and idea exchange
    3. The rapidly growing phenomenon of user-generated web content—blogging, social web-applications and networking—are emerging important arenas for that kind of engagement and learning.
    4. It becomes increasingly important for IBM and IBMers to share with the world the exciting things we’re learning and doing, and to learn from others.
    5. Know and follow IBM’s Business Conduct Guidelines.
    6. IBM supports open dialogue and the exchange of ideas. IBM regards blogs and other forms of online discourse as primarily a form of communication and relationship among individuals.
    7. One of IBMers’ core values is “trust and personal responsibility in all relationships.” As a company, IBM trusts—and expects—IBMers to exercise personal responsibility whenever they participate in social media.
    8. Online social media enables individuals to share their insights, express their opinions and share information within the context of a globally distributed conversation. Each tool and medium has proper and improper uses. While IBM encourages all of its employees to join a global conversation, it is important for IBMers who choose to do so to understand what is recommended, expected and required when they discuss IBM-related topics, whether at work or on their own time.
    9. Be who you are. Some bloggers work anonymously, using pseudonyms or false screen names. IBM discourages that in blogs, wikis or other forms of online participation that relate to IBM
    10. Be thoughtful about how you present yourself in online social networks. The lines between public and private, personal and professional are blurred in online social networks.
    11. IBM’s business performance. You must not comment on confidential IBM financial information such as IBM’s future business performance, business plans, or prospects anywhere in world.
    12. Add value. If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM’s products, processes and policies; if it builds a sense of community; or if it helps to promote IBM’s Values, then it is adding value.
    13. Be the first to respond to your own mistakes. If you make an error, be up front about your mistake and correct it quickly. In a blog, if you choose to modify an earlier post, make it clear that you have done so.
    14. Use your best judgment. Remember that there are always consequences to what you publish. If you’re about to publish something that makes you even the slightest bit uncomfortable, review the suggestions above and think about why that is.
    15. Don’t forget your day job. You should make sure that your online activities do not interfere with your job or commitments to customers.

    Once again, go read and study the entire document at IBM Social Computing Guidelines.

    Kudos to IBM for showing guidance and growth rather than fear and force in the face of social media and employee engagement.

    Today At Work – Episode 41

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    Employee Engagement: Good Management Matters

    Good management matters. Managers need to be fully engaged themselves and they can can play a very significant role in engaging others.

    Let’s start fully managing employee engagement and engaging management fully.

    Employee Engagement Engage Symbol

    Shifting to Management. I believe we will see a significant focus on management this decade. I think we have saturated our focus on leadership and will move to a stronger focus on fully engaging management. We need good managers who are good leaders and good leaders who are good managers. Engagement means getting things done and getting things done not through people but with people and this will be a major role for managers in the 10 years ahead.

    Mediocre managers days are numbered. There have been so many books and blog posts on what to do when you work for a “jerk” that bad bosses and mediocre managers must know that their days are numbered.

    Rosa Say focused on management. Rosa Say is focusing strongly on management in 2010. I loved her post on reduce your leadership to a part-time job:

    I am Manager, hear me roar. In 2010, dare to call yourself a manager, and be a great manager instead of a “leader.” I am not saying to stop leading, not at all. I am saying to put leadership in better perspective as another thing that great managers do, and do well. Do it better than most self-proclaimed leaders do.

    Think about the definition we have been using, where simply said, management is about channeling available energies into optimal productivity, a productivity aimed at whatever mission or vision (or strategic objectives) we have set our sights on. If only we had more of that!

    People continue to write books about leadership, touting “more leadership” as what we desperately need. I admit that I have been thinking that way too, but 2009 and the challenges we still face have illustrated something to me: What is working best for those in the success stories we see unfolding, is a return to more management concentration, but in that reinvention that management still needs to achieve. You can expect that is where my attentions will now be as I continue to share my writing with you.

    Return to the deliberate work ethic of a better-defined management style. Manage more than you lead, and in the process, accomplish them both. Accomplish them better.

    Lisa Haneberg is a vocal,  steady, and consistent voice for managers and managing. Lisa has been crafting management and a very strong management advocate for well over the last 5 years. I encourage you to read her blog on Management Craft.

    Terrence Seamon on Management 3.0. Terrence, who is very involved in employee engagement,  wrote about Management 3.0

    Management 3.0 is about engaging and unleashing people. As I have said before, we are witnessing a paradigm shift in organizations worldwide:

    • from focus on weaknesses to focus on strengths
    • from appraisal to appreciation
    • from “our way or the highway” to flexibility
    • from “one size fits all” to customization
    • from “command and control” to coach and engage

    Management 3.0 recognizes that the aims of the earlier eras –increasing productivity and satisfying customers– are still relevant, but are achieved by hiring the best and trusting that they will do what the organization needs to have done.

    Call it the talent management movement, or the positive workplace movement, or the employee engagement movement, or the strengths-based movement, or the appreciative inquiry movement, or whatever. It is happening.

    Bob Sutton – 6 questions to assess Your management. Bob Sutton has certainly tackled the importance of good management in Work Matters.  I appreciated his recent short profile on Frank Shoniker from Canada:

    …back on June 10th I commented on the emotion of dealing with having to let people go. Who knew that less than a month later it would be my turn! With an experience less than ideal, I can only offer advice on what makes a “good boss” vs. a “toxic boss”.

    I can sum it up in 6 question

    1. Do you make decisions in isolation
    2. Do you have your staff’s “back”?
    3. Do you put yourself in the “other guys shoes”?
    4. Do you trust others?
    5. Do you listen to the contrarians?
    6. Are your ideas always the best?

    If you answered honestly, all you bosses out there, you will know where there are areas for improvement. I leave you with what I hope my staff continue to think about me, that I was predicable, understanding, that I gave them some control over their business lives, and that I was compassionate. At the end of the day we all have to live with ourselves.

    Engage with these management questions:

    1. If you are a manager, how do you manage your own engagement (Managers are employees too)?
    2. Do you understand how engaging others is managing?
    3. Are you fully leveraging the power of management for the benefit of all?
    4. Are your managers stuck in the middle or are they the core strength of the organization?
    5. How will you be a more engaged and engaging manager before 2010 is over?


    Employee Engagement: Ignite and Pass

    Citius, Altius, Fortius

    torch and flame

    Is there a torch within your workplace

    lit with the flame that burns within

    while also being passed along?

    We need  Prometheus like people  at work

    with the courage to steal fire from Zeus

    and champion human kindness.

    Catch a flame and pass it on

    swifter  higher  stronger.

    As you carry the torch the torch will carry you.