Here is the 46 slide presentation of Engaging Questions.

Employee Engagement Network Ebook: The Question is the Answer

Employee Engagement: The Question is the Answer.

We did it again! The 2560 member Employee Engagement Network has created another fantastic and free resource on employee engagement. This is our fifth free e-book in 2 years.

Here is the introduction to the book:

Click on the cover image or the link that follows to download a copy of the new e-book created by 96 members of the employee engagement network: Employee Engagement Questions.

A cool kudo to Mr. John Junson, the resident employee engagement network cartoonist and designer for creating such an an engaging eye-catching cover and a terrific internal design for the book.

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David Zinger, M.Ed., is an employee engagement writer, educator, speaker, coach, and consultant. David founded and moderates the 2500+ member Employee Engagement Network. His personal website offers 1000 posts/articles relating to employee engagement and reached over 1,000,000 page views in under 4 months in 2010. David is involved in the application of Enterprise 2.0 approaches to engagement and the precursor, creating engaging approaches to communication, collaboration, and community within Enterprise 2.0.

Connect with David Zinger today for education, speaking, and coaching on engagement.

Email: dzinger@shaw.ca

Phone 204 254 2130

Website: www.davidzinger.com

How do we foster and develop great work in employee engagement?

Michael Bungay Stanier created a playful and inviting book: Do More Great Work: Stop the Busy Work and Start the Work that Matters.

Get your maps. The book is fun and colorful and is based on 15 maps  to get the picture of where you are, where you want to be, and how you will get there. The writing is simple, quick, and practical. Five of the 15 maps include:

• Where are you now?
• What’s calling you?
• What’s broken?
• What will you do?
• What’s the next step?

Michael’s guests. In addition Michael invited a number of guest authors to submit short articles to enhance the book. These supplemental contributions range from Seth Godin and Leo Babauta to Dave Ulrich and Penelope Trunk.

Video preview. Here is a short video promo about the book:

If the video fails to load in this window, click here.

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David Zinger, M.Ed., is an employee engagement writer, educator, speaker, coach, and consultant. David founded and moderates the 2500+ member Employee Engagement Network. His personal website offers 1000 posts/articles relating to employee engagement and reached over 1,000,000 page views in under 4 months in 2010. David is involved in the application of Enterprise 2.0 approaches to engagement and the precursor, creating engaging approaches to communication, collaboration, and community within Enterprise 2.0.

Connect with David Zinger today for education, speaking, and coaching on engagement.

Email: dzinger@shaw.ca Phone 204 254 2130 Website: www.davidzinger.com

What education tools are you using in employee engagement?

Silvia Tolisano has done a fine job of presenting a slide presentation of 70 tools for education. Although the tools are not specific to employee engagement education they offer a great range of ways to advance education for employees, managers, leaders, and organizations.

I appreciated Tolisano’s warning at the beginning: IT IS NOT ABOUT THE TOOLS – It is about looking at tools to see which ones will help you accomplish teaching and learning for 21st Century skills and literacies. What do your employees need to learn to experience engaged work in the 21st Century?

How many of the 70 social media tools for educators to you know about and apply?

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David Zinger, M.Ed., is an employee engagement writer, educator, speaker, coach, and consultant. David founded and moderates the 2500+ member Employee Engagement Network. His personal website offers 1000 posts/articles relating to employee engagement and reached over 1,000,000 page views in under 4 months in 2010. David is involved in the application of Enterprise 2.0 approaches to engagement and the precursor, creating engaging approaches to communication, collaboration, and community within Enterprise 2.0.

Connect with David Zinger today for education, speaking, and coaching on engagement.

Email: dzinger@shaw.ca Phone 204 254 2130 Website: www.davidzinger.com

Line of Sight

When we are

flying high

above the earth

33,000 feet over Saskatchewan prairie

and look down through our small window

what do we see?

Do clouds obscure

or do we see the clouds

and the prairie

frame each other

like an Escher print

so that we are

grounded in clouds

of floating movement?

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David Zinger, M.Ed., is an employee engagement writer, educator, speaker, coach, and consultant. David founded and moderates the 2500+ member Employee Engagement Network. His personal website offers 1000 posts/articles relating to employee engagement and reached over 1,000,000 page views in under 4 months in 2010. David is involved in the application of Enterprise 2.0 approaches to engagement and the precursor, creating engaging approaches to communication, collaboration, and community within Enterprise 2.0.

Connect with David Zinger today for education, speaking, and coaching on engagement.

Email: dzinger@shaw.ca Phone 204 254 2130 Website: www.davidzinger.com

Looking for employee engagement resources. Link here.

1. Here Are Ten Rules to Create Engaging Elearning. http://bit.ly/akN3KL
2. Dan Oestreich on A Circular Concept of Leadership http://bit.ly/9Ggr65
3. The No. 1 Habit of Highly Creative People. http://bit.ly/dotw2f
4. Meg Wheatley’s 12 principles for supporting healthy community by Chris Corrigan http://bit.ly/c4e2MD
5. Let’s talk about work – Hyperlinks subvert hierarchies by Harold Jarche http://bit.ly/bDic6J
6. Why Controlling Bosses Have Unproductive Employees by Andrew O’Connell http://bit.ly/c6fOBM
7. Performance versus fulfillment by Drago http://bit.ly/aCdJKx
8. 2.0 is a Balancing Act, “Oh Really” By Dan Keldsen http://bit.ly/cKSI3p
9. Changing Behavior After Training By Kerry Patterson http://bit.ly/cBMoyf
10. 17 Things I Believe: Updated and Expanded ~ Bob Sutton http://bit.ly/azJ4fO
11. Is Your Company Playing Musical Chairs? By Peter Hart http://bit.ly/bccmv4
12. Simple five step plan for just about everyone and everything By Seth Godin http://bit.ly/bMX1i1
13. The Leadership Wonder Drug (But Careful, Use As Directed) by Terry Starbucker http://bit.ly/96BWKO
14. Emotions = Character? http://bit.ly/c8MARC
15. 10 Ways to Hold People Accountable http://bit.ly/947MZV
16. You’re Outta Here! By Chris Bailey http://bit.ly/dqahAX
17. Is Authenticity the key to being “Meaningfully Different”? by CV Harquail http://bit.ly/bpgG7Y
18. Listen. Mentor. Storytelling. http://bit.ly/bmZB95
19. Vacations are coming back. http://bit.ly/bfzFdV

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David Zinger, M.Ed., is an employee engagement writer, educator, speaker, coach, and consultant. David founded and moderates the 2500+ member Employee Engagement Network. His personal website offers 1000 posts/articles relating to employee engagement and reached over 1,000,000 page views in under 4 months in 2010. David is involved in the application of Enterprise 2.0 approaches to engagement and the precursor, creating engaging approaches to communication, collaboration, and community within Enterprise 2.0.

Connect with David Zinger today for education, speaking, and coaching on engagement.

Email: dzinger@shaw.ca Phone 204 254 2130 Website: www.davidzinger.com

Moral Disengagement in Employee Engagement.

No problem. Employee engagement is not a problem to be solved. Let me say that again, employee engagement is not a problem to be solved. Engagement is each person’s experience to be lived it is not an anonymous PowerPoint presentation number to be referred to in executive presentations.

Engagement requires both a name and a face. One of the biggest problems created by employee engagement surveys is anonymity and the reduction of experience to a number. When we see experience as a number we can depersonalize it. Robust employee engagement requires both a name and a face and when it is not safe to put your name to your experience or for people to see your face we have the seeds of disengagement planted unintentionally in our approach to engagement.

Them is us. Employee engagement is an experience to be lived by all employees in the workplace from the CEO to the brand new hire. As I have stated before, one popular book referred to employees as “THEM.” Until we realize them is us we will not connect fully in an authentic way to create genuine and sustained engagement.

People are number one, all other numbers are just numbers. Moral disengagement occurs when we depersonalize our workplace and fail to create authentic and genuine connections with all who work with us. We do not want to raise employee engagement scores…we want to raise engagement and the score will merely reflect this increase in engagement. Let’s focus on all employees, not the people behind the numbers but the people who created the numbers.

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David Zinger, M.Ed., is an employee engagement writer, educator, speaker, coach, and consultant. David founded and moderates the 2500+ member Employee Engagement Network. His personal website offers 1000 posts/articles relating to employee engagement and reached over 1,000,000 page views in under 4 months in 2010. David is involved in the application of Enterprise 2.0 approaches to engagement and the precursor, creating engaging approaches to communication, collaboration, and community within Enterprise 2.0.

Connect with David Zinger today for education, speaking, and coaching on engagement.

Email: dzinger@shaw.ca Phone 204 254 2130 Website: www.davidzinger.com

5 Leading updates on employee engagement around the world.

Here are 5 snippets from current articles or posts on engagement. Click on the first few words of each snippet to go directly to the post or article:

New research on Middle East employee engagement released at Dubiotech Leadership Forum 2010 The research revealed that the top drivers of employee engagement in the region were (in order) Work that enables personal growth, working for the “right boss”, and being fairly treated (salary / benefits and equal rights).

Employee engagement is expected to come under pressure in the next few months in Asia as the World Cup kicks off, but experts say it is unlikely to have a negative effect.

Australian employee engagement. In their 2008 Q12 Survey of 1000 employees in Australia, The Gallup Organisation found that 79% of workers were not engaged or were actively disengaged. Gallup estimated this represented a productivity loss to the nation of around $42 billion annually, which can be translated to lower potential profitability at the individual business level.

British Airways and Employee Engagement. Effective employee engagement can only be achieved through the correct and systematic application of knowledge, skills and resources to deliver the overall business strategy and create a modern workforce, where change becomes an intricate part of the organisational culture. British Airways needs good staff and responsible staff who recognise the responsibility they have not just towards the brand, but the customer their brand serves. You will only have a job or remain in business, if you serve your customers and put their needs first.

Engineering the business. …this engineer spontaneously took the floor and shared, with the leadership team, her thoughts on turning technical support into a profit center while maintaining the primary focus of providing a superior customer experience. This engineer (a non-manager) knew her department’s performance numbers (key performance measures). She knew how their KPM’s affected subscription renewal rates. She knew how renewal rates affected revenue, and she knew the gross profit generated for every dollar of revenue. In short, she understood the operational/financial connection between how quickly her department answered the phone, addressed the customer’s issue, and how that affected revenue and gross profit. To top that, she presented a viable proposal for retaining high customer satisfaction and maintenance renewal rates while creating a new profit center for the company.

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Contact David Zinger today for education, speaking, and coaching on engagement.

David Zinger, M.Ed., is an employee engagement writer, educator, speaker, coach, and consultant. David founded and moderates the 2500+ member Employee Engagement Network. His own website offers 1000 posts/articles relating to employee engagement and reached over 1,000,000 page views in under 4 months in 2010.

Email: dzinger@shaw.ca Phone 204 254 2130 Website: www.davidzinger.com