Employee Engagement: Vulnerability as a First Step
A view of employee engagement in hospitals. Employees want to understand the direction of the organization and, more importantly, how their roles assist the organization’s process. Hospital executives can help spread mission, vision and values simply by being more present in their hospital halls.
Mr. Spiegelman says vulnerability is the first step in employee engagement. To decide on a “mission, vision and values” that truly reflects the hospital’s character, the CEO must sit down with staff from all levels to discuss improvements in culture. “It’s not going to happen overnight, and CEOs have to really be vulnerable with their own employees,” he says. ~ Paul Spiegelman, founder and CEO of patient experience company Beryl
From The Importance of Patient Experience for Hospitals: Why it Pays to Excel by Rachel Fields in Hospital Review.