I love the Hostmanship approach to organizations that originated in Europe. I have written about it previously on this site.
Service is the first foundation of Hostmanship.
To engage means a willingness to serve. Read the following description of service from Hostmanship.
Serving someone else is an often misunderstood art in the time we live in. Being misled, we have begun to believe that service is the same thing as voluntarily act as a doormat, to let someone “place himself above” and let us “sit below” the other person.
Let us now reclaim the word and return to it its proper meaning. To serve is to be there for someone else. To listen, to understand and to ask oneself: “What can I do to make you feel better right now?’ To help someone reach their goals and thus become successful in life.
A characteristic of the serving organization is that is has a serving leadership. Leaders who serve their employees. Where they primarily care about the world and daily life of their employees, so that the employees themselves shall feel free enough to serve when meeting others.
How many servings of employee engagement are you receiving?
- Are you there for your peers and your customers?
- Is someone there for you?
- Do you focus on what you can do to make someone feel better by reaching goals and becoming successful?
- Do you have a serving versus a self-serving bias in leadership?
- Does your organization’s leadership care about your world and your daily life?
- Are you freed up to have energy and time to be of service to others?
Click here to read more about the art of Hostmanship.
Hostmanship is the art of making people feel welcome. Hostmanship is about the empowerment of people on all levels in the organization that strives for excellence. It´s about faith and trust in peoples’ capacity and will to perform well in their relationship with colleagues and customers.
During these uncertain times there is a genuine need to make people feel welcome within organizations and to ensure we are all of service to each other. We don’t need doormats or hierarchies or people motivated by fear and survival. We need strong communities that care about each other and their daily lives. We need to demonstrate trust and faith in each other as we we find, create, and sustain authentic connected ways to strive for excellence.
Be a good host — order up an extra serving of employee engagement excellence.