A big serving of employee engagement
DecisionWise quantified the impact on customer or guest perceptions. Over a one-year period, restaurants ranking in the top 10 percent of locations for levels of employee engagement experienced nearly a 300 percent increase in guest satisfaction ratings. Conversely, locations with employee engagement scores in the bottom 10 percent or lower experienced stagnant customer satisfaction ratings. (source)
Employees first, customers second, and you have engaged employees, satisfied customers, and great results. Are you being served by your employee engagement efforts?
David Zinger is a global employee engagement expert who uses the Pyramid of Employee Engagement to help organizations and individuals achieve full engagement.