Employee Engagement Education, Speaking, and Consulting
The New Employee Engagement is good work, done well, with others, every day.
Engagement is not given to us.
Engagement is not something done to us.
Engagement is both our right and our responsibility.
It goes with us.
Each of us is responsible for own engagement while together we are mutually accountable for everyone’s engagement.
Powerful engagement is as simple as ABC: Achieve Results, Build Relationships, and Cultivate Wellbeing.
Work can make you well – Really!
(The reading time for this post is 5 minutes and 30 seconds)
Here are 3 reasons why you should read this post :
Introduction. Here are 10 ways you can flourish by creating nourishing work. Embrace these ways as invitations to flourish. They are not rules or tips you must follow. You are the expert on your own wellbeing. I trust these ways will give you a nudge in the right direction. The 10 ways offer a pathway to wellbeing through well-doing because specific actions are strong triggers to install and sustain wellbeing at work. This post was created in conjunction with a one hour session I facilitated for Nurses Week at Winnipeg’s Heath Sciences Centre on May 11th.
Start your day off right. Establish a solid morning routine that gets you out of bed on the right foot. Perhaps you go for a jog first thing in the morning. Or you sit by the fireplace and hug a cup of coffee. Maybe you write for 20 minutes. Or you help your children pack their lunches for school. The specifics of your routine matter less than having a routine that effectively and efficiently triggers engaged wellbeing for you. I encourage you to read a post on my morning routine and follow this up by reading a new morning routine from someone each week at My Morning Routine. Other people’s routines give clues and cues on how to construct a morning routine that works for us.
Begin each day at work with the double endings in mind. Stephen Covey said, “begin with the end in mind” while William Bridges said that all transitions begin with an end. Know the results you want from your work and also determine what must end for those results to be achieved. Take one or two minutes every day to determine the results you are working towards that week while also attending to what must end for wellbeing at work to begin. Perhaps you want to finish a project this week and you must stop focusing on a nonproductive task. Perhaps you want to improve patient safety and what must end is a strained relationship with your manager. Know your end (result) and your endings (what must stop).
Install PERMAnent wellbeing. I don’t care for the term positive psychology, it sounds too much like saccharine and pop psychology. I know that is not the case but I know many people are dismissive of positive psychology because of this. I appreciate the research behind this discipline, especially the work of Martin Seligman. Work offers opportunities for both happiness and wellbeing right inside the very work itself. Focus your work on building and sustaining PERMAnent flourishng with: Positive emotions, Engagement, Relationships, Meaning and Accomplishment.
Create meaning and purpose for your work. Know why you work. Perhaps you work because you love your hospital. Perhaps you work because you care about patients. Perhaps you work to give your family the best life possible. Perhaps you work because work enriches you with relationships and achievement. We do not necessarily share the same why of working. I encourage you to determine your meaning. Here is my response to the meaning of life and here is the response of so many others. Use these sources to create a strong scaffold of meaning to support you and your work. As the Dalai Lama declared, “The question is not to know what is the meaning of life, but what meaning I can give to my life.”
Don’t forget to wear your SCARF at work. David Rock knows about your brain at work. When we align our work with SCARF (Status, Consistency, Autonomy, Relatedness and Fairness) our work – works better. Here is a brief article outlining the SCARF model at work. Rock’s book on Your Brain at Work is an insightful book on how to improve your day with your brain in mind by following one couple as they proceed through their day and how they could improve their day if they made better use of their brains.
Pair Mindfulness-East with Mindfulness-West. Mindfulness has been sweeping through workplaces around the globe. Did you know there are two types of mindfulness? Mindfulness-East is the perspective of being aware in each moment of what you are doing without judgement. Mindfulness-West, developed by Harvard psychologist Ellen Langer teaches how to engage by actively noticing novelty and distinctions. Noticing novelty and distinction engages you and brings new life to your day.
Eliminate the negative. Baumeister and others have shown that bad is stronger than good. Before you get busy trying to add additional things in your day as the pathway to wellbeing ensure you address your challenges and bad events. Some researchers suggest that bad is 2 or 3 times stronger than good. When something bad happens do not be surprised at how it can knock you off kilter and how it begins to feel so permanent, pervasive, and personal. Remember to eliminate the negative before accentuating the positive.
Take the 90 second pause. Jill Bolte Taylor a neuroscience researcher, who also suffered a stroke, suggested that the shelf life of an emotion is 90-seconds. This would mean that upset or negative emotions last only about 90 seconds, yet for many of us they seem to last a lifetime. Give yourself 90 seconds from the moment you feel a negative emotion before you act on that emotion. Also know that you must feed negative emotions every 90 seconds to keep them alive. We feed it with fragments of tragic stories, feelings of being wronged, and a multitude of tiny, almost unconscious mechanisms, to keep being upset. If you remain upset ninety seconds after the initial emotion it is essential to ask yourself: “How am I feeding my upset to keep it alive?”
Sharpen progress while making setbacks dull. Most of us fail to maximize the benefits of progress and minimize the impact of setbacks. Progress and setbacks are so pervasive at work and daily life that we often fail to fully notice their impact. End each day by taking a minute to notice what stood out for you that day. When progress stands out ensure you let it soak in, celebrate it, and determine ways to extend it. When setbacks stand out ensure you determine what you can do next, how you might learn from it, or what you can do to let it go. Know that work and life often resemble a real-life game of snakes and ladders and our job is to climb ladders and squish snakes.
Use 22 tools to exit from grumpiness. Does work make you grumpy or do you find yourself surrounded by grumpy people?. I just completed an e-book, illustrated by John Junson, on 22 Tools to Overcome Grumpiness. Click on the cover below to enjoy this short, yet engaging, book.
A Short Reading List. Here are 9 books that can improve your motivation and skills to flourish with nourishing work:
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David Zinger is an employee engagement speaker and expert from Winnipeg, Manitoba, Canada who works around the globe helping organizations and individuals improve work engagement and engaged wellbeing.
Are you game for a simple approach to improve engagement with work and well-being? 10 Lessons for Gamification.
Based on David Zinger’s personal experience this post offers you a simple and lean approach to using gamification for engagement. Although it is an experiment with just one person it offers some tangible evidence of how gamification can improve both work and well-being and how an experiment can help us improve the process of gamification. The post also offers you a glimpse into gamification based on a real experience and offers you a pathway to gamification that can be conducted at almost zero cost and does not require a training course to implement.
Reading Time: 4 minutes and 55 seconds
At times, I have struggled to start major projects. At times, I find that either my work or well-being begins to wane. At times, I wonder what I have accomplished. At times, I wonder if drudgery (as I define it) can be used to enhance well-being. At times, I wonder if my childhood love of pinball has any relevance for my work and well-being. This lead me to the conclusion that the time was right to personally experiment with the gamification of work and well-being. I believe we should never ask anyone to do what we are not prepared to do ourselves and I know I had advocated for the place of gamification in work and well-being.
It is interesting to me that although I am self-employed I can be disengaged. We often fail to see the disengagement of the self-employed when we believe organizations are responsible for engagement. There were also times that I let my efforts towards personal well-being languish. I needed some structural help with my work and well-being and decided that the gamification of these two key elements of my life could be helpful. I have been amazed at just how helpful this has been.
Overall, I learned that games are so much more than just a trivial pursuit.
During 2014, I have been conducting a one year experiment on the gamification of work and well-being. In fact, some of the work goes back to 2012 with an elaborate approach to planning, monitoring, and measuring my work and well-being. Although many people play games as diversions from work I was more interested in applying the principle of games to be help me immerse more fully into both my work and well-being.
I continue to use a gamified approach to my work and well-being but I have greatly simplified the process and procedures.
Two factors were at play in the evolutionary simplicity. The first was my overall approach to employee engagement and work being based on the principles of: small, simple, significant, sustainable, and strategic. I must practice what I teach. I realized that my game was too elaborate and time consuming and needed to be simpler and smaller to be sustainable.
I believe that in our “crazybusy” lives that small is the new significant. Jane McGonigal, one of the world’s leading experts on gamification, states that, overall, games have four traits: a goal, rules, a feedback system, and voluntary participation. Everything else is extra.
The second influence was the publication of my May cover story for ASTD’s Training and Development Magazine: Game On: A Primer on Gamification for Managers. In that article I shared a gamification approach used by Charles M Schwab from over 100 years ago (gamification is a lot older and simpler than many people think!)
Charles M. Schwab, the American steel magnate, in the early 1900s wrote about the practice of gamification in Succeeding With What You Have. He recounted the following story.
Schwab was concerned about production in one of his steel mills and asked the day foreman for the production number, or “heats” produced, by the day shift. It was six, so Schwab grabbed a piece of chalk and wrote a large number six on the floor. The night shift saw the number and asked about the meaning of it. Upon hearing that Schwab had put down six for the productivity of the day shift, the night shift competed hard and, based on their productivity, they erased the number before morning and put down seven.
The day shift, getting into the “game,” completed 10 heats and very quickly this mill, formerly the poorest producer, was turning out more than any other mill in the plant. With minimal application of a goal, rules, feedback system, and voluntary participation, the “game” greatly enhanced the productivity of this workforce more than a century ago. Who would have thought that Schwab was an early work-gamification designer even if he never used the word?
I realized how lean and simple gamification could really be. Just because there are lots of bells and whistles or huge epic massive multi-player online quests does not mean you need these things to have a good game. Gamification for work and well-being must be designed with the purpose you have in mind. Here were my 6 purposes:
It was time for me to remove and reduce the extraneous bells and whistles in my game and thereby strengthen its focus, power, and purpose. The next two images show the evolution of the game from what it was to what it is. A short description about the game is above each image.
Version 1: This is the initial version of the game. The game board was a fresh PowerPoint slide created each day. It had lots of colors and moving parts. There were goals, points, bonus points, and a hive like structure. I filled in the hive cells with every 24 minutes of work or wellbeing once achieved (yellow for work and green for well-being). I thought it might make a nice mobile app but I began to wonder if it could not be a lot simpler. In addition, the Pomodoro technique that I discovered the third year into my experiment has already built apps that can be used for this purpose. Sometimes I seemed to be spending more time on the game dynamics than time on meaningful work and well-being.
Version 2: Below is a scanned page from my current gamification of work and well-being. In some ways, it hardly looks like a game at all yet it elegantly fulfills my 6 purposes. The game board is a physical notebook, completed by hand and and I experienced a power and trigger in having a very tangible game book that I can carry around. I reduced the time periods of work and well-being from 24 minutes to 15 minute increments – this makes it easier to start each period, knowing I only have to go for 15 minutes (I have learned how much can be done with just 15 minutes — it still amazes me). I also experienced how refreshing a nap of just 15 minutes could be. Each 15 minute period awards 15 points which translates to a social donation of one cent a point. Yes, this is not a large amount of money but I found if the amount was 10 cents a point it did not work as well as one cent a point. For example, on Thursday October 30 I donated $100.40 to the Red Cross to support Ebola work based on work and well-being points accumulated over the past two months.
Here are 10 lessons learned from a year a gamification. I trust these could be helpful to you if you are thinking of gamifying your work or well-being:
David Zinger is an employee engagement speaker and expert who believes we must practice what we teach. His love of pinball at sixteen is paying dividends in his gamification of work and well-being at 60.
Get to Work and Find Well Being
I think for far too many of us work is hell not well.
The last thing we need is someone being motivational and inspiration and saying that we just need a little attitude adjustment and work will be great.
Now here is the tricky part. I believe work can make us well. Really? Really!
And much of it is simple even if it is not easy. I think it begins with experiencing work as an invitation to well-being. Like any invitation, we are free to decline it, we don’t have to go there. Yet, we need to realize the consequences to us, our co-workers, our customers, and our families when we fail to accept this invitation. Of course, here is the tricky part, no one sends you the invitation in a fancy card with gold embossed script saying you are invited to be well at work.
So if you have read this far, please accept this bland blog invitation to merely entertain the idea that work can make you well and join me over the next month or two and explore how we can find well-being right inside the work we do.
David Zinger is an employee engagement speaker and expert who is saddened by disengagement and the impact it has on individuals and families. David taught counselling psychology at the University of Manitoba for 25 years and was the employee assistance counsellor for Seagram Ltd. for 15 years. He founded and host the 6400 member Employee Engagement Network. He knows work from the inside out.
Number 5 from David Zingers 2012 Blog Posts
(This was part 10 of an 11 part series on how managers can improve employee engagement)
Here are 5 prescriptions for well being at work
Enliven the five elements of well being. Rath and Harder in Well Being state that well being is a combination of “our love for what we do each day, the quality of our relationships, the security of our finances, the vibrancy of our physical health, and the pride we take in what we have contributed to our communities. Most importanty, it’s about how these five elements interact” (p. 4). About 66% of us are doing well with at least one of these elements but only 7% of us are thriving in all five areas. This leaves much room to improve well being at work by working on our career well being, social well being, financial well being, physical well being, and community well being. By the way, I don’t think we try for the infamous work/life balance with these elements, rather we try and have healthy flow that benefits us and others.
Establish PERMAnent Well Being. Martin Seligman approaches well-being with the caution of a scientist and the optimism of someone who developed the approach of learned optimism. In Flourish, Seligman went beyond happiness work to examine flourishing and offering practical suggestions on instilling well being. His perspective of well being also has a foundation of 5 elements, different than Gallup, and structured around the mnemonic PERMA. PERMA stands for: positive emotions, engagement, relationship, meaning, and achievement. Positive emotions and the pleasant life contribute to our well being and happiness. Engagement creates well being with powerful connections to work, belonging and serving. Relationships, one of the 10 blocks of the pyramid of engagement, in study after study is found to be one of the most salient contributors to well being. Meaning, the most recent block we examined in this series on the pyramid of engagement is vital for health. Achievement has been a more recent insertion in Seligman’s approach to authentic happiness and well being. Seligman examined his own love of playing bridge and realized how much achievement plays a role in well being. Achievement fits well with the top three blocks of the employee engagement pyramid: results, performance, and progress.
Mind your work. Mindfulness can be a powerful yet subtle pathway to well being. Jon Kabat-Zinn defined mindfulness as “paying attention in a particular way; on purpose, in the present moment, and nonjudgmentaly.” How well do you show up to the moment? We may reduce high levels of stress attached to the past and the future by being where we are. As Stephan Rechtschaffen declared in Time Shifting, “there is no stress in the present moment.”
Mindful leadership. A recent Harvard Business review blog post by Holly Labarre quoted Pamela Weiss: “If you want to transform an organization it’s not about changing systems and processes so much as it’s about changing the hearts and minds of people. Mindfulness is one of the all-time most brilliant approaches for helping to alleviate human suffering and for bringing out our extraordinary potential as human beings.” Mindfulness seems so subtle, almost anemic for well being, but for a world that has gone crazy busy it can keep us well, centered, aware, connected, and present. We often seem to be searching for dramatic data-driven tools when this subtle and powerful tool is always available to us, embedded in us, and always only a moment away.
Watch the talk. I encourage you to mindfully watch this Google talk by Jon Kabat-Zinn:
If the video does not open in this window, click here.
Establish and maintain psychological and social safety. We have focused and improved our work on physical safety at work. We need to keep all employees safe. In addition we need to ensure that our work and workplaces are infused with psychological and social safety. Safety is created through mutual purpose and mutual respect. It means we care about each other and we care about what each other is interested in. This must be genuine and is more than a fuzzy warm feeling. People read a lack of safety in seconds and this thwarts are ability to achieve results, build relationships and be well at work. A lack of safety saps away well being at work and creates ineffective conflicts and confrontations. We seem to have a bigger safety issue than engagement issue at work. It feels unsafe for most workers to be honest, direct, and respectful about engagement. An unintended consequence of the infamous anonymous survey in engagement is that we are telling employees we don’t want to know who they are, thereby making employees invisible. Robust engagement needs a name and a face. Management also justifies anonymous surveys because they don’t believe workers will be honest unless they are anonymous. We need to stop thinking of disengagement as a punishable offence and instead use it as a trigger for meaningful listening and talking about work.
Be a well being heretic. I believe we have too much fluff and far too many mistaken notions about specific wellness approaches at work. I have believed this for 30 years but just recently has it coalesced together into the Heretic’s Manifesto of Well Being. I do not write about this frivolously having been an employee assistance counselor for almost 20 years and a university educator in educational and counseling psychology for 25 years.
A wellbeing epiphany and dodging a bullet. Late last year, I was teaching a short course for blue collar workers on overcoming stress and engaged well being. They were a skeptical group who did not want to be there and approached the topic with a high degree of defensiveness and disdain. This was no time for fluffy soft skills yet I wanted to fully contribute to their well being and knew they could benefit from a focus on well being that was real, robust and respectful. I deviated from my plan, connected with the group and realized their rapt attention and interest was bringing out my personal weave of wellness in a way that even I had never fully heard before. When the session was over one of the guys came up at the end. He told me he hated motivational speakers and that he got nothing from them. Before the workshop he borrowed some change from a friend for Tim Horton’s coffee and his friend had a small caliber bullet in his pocket (gives you an idea of the audience). He picked up the change from his friend plus the bullet saying he may need it as he had to listen to some speaker (me). After everyone else had left at the end of the session, he handed me the bullet, the most creative expression of gratitude I have every received as a speaker, voiced a big thank you, and really did make my day! And this was in…Beasejour, Manitoba! The impromptu and honest rant with the group during that session resulted in the articulation of the following 33 point well being manifesto:
A Heretic’s Manifesto and Guide to Better Well Being at Work:
Read these 5 sources to be well on your way:
Building the pyramid of employee engagement. Review the 9 previous posts listed below as we build the 10 block pyramid of employee engagement actions for managers:
Next post in this series: How to enliven energy for employee engagement.
David Zinger built the 10 block pyramid of employee engagement to help managers bring the full power of employee engagement to their workplaces. If you would like to arrange to have this course or workshop for your organization or conference contact David today at 204 254 2130 or zingerdj@gmail.com.
