Greet coworkers authentically and personally
Remember to say thank you – or better yet, write thank you notes
For meetings you convene, be the first to sit down – the last to get up
Welcome visitors by name. Better yet call them “guests”
Answer your own telephone
Express recognition when things go well, hoard responsibility when they don’t
Convey bad news in person
When you make a mistake, admit it and apologize
Are you decent?
I have just read the overview of Steve G. Harrison’s, The Manager’s Book of Decencies. It is subtitled how small gestures build great companies. This book sounds WE(E) to me and I look forward to reading it.
Here is an outline of what constitutes a small decency:
So the question becomes, how decent are you as a leader?
What are the small gestures that give strength to your leadership?