Employee Engagement Chronicle #6

David Zinger’s Employee Engagement Chronicle is your primary source for current news, views, reviews, and research on employee engagement. Each entry includes a link to an article or post with a short verbatim tidbit from the article. If you are intrigued, click on the author or source name at the start of each summary to study the full article.

The Chronicle beings with the key point for each of the sources listed:

Get The Point:

• Target your most valuable employee with your engagement efforts.
• High levels of employee engagement means higher levels of financial results
• Are you sick or sick from disengagement?
• The moment of truth has arrived in employee engagement.

Employee engagement strongly linked to business success is an article from the Manila Times. Engaged employees are those who have internalized the organization’s business goals, the steps required to achieve those goals and further understand how their contributions drive results, according to James Matti, Managing Consultant of Watson Wyatt Philippines. “They have a strong desire to participate in the company’s success… The Work-Asia study tells us that forward-looking organizations are replacing one-size-fits-all offerings with programs that target their most valuable employees. These efforts enable them to create a more productive and stable workforce.

Engaged Employees Boost Financial Performance is a post from Growing Wealth: Companies with the highest levels of employee engagement achieve better financial results and are more likely to retain their most valued employees  Only 10 percent of employees report that senior management treats them as if they are the most important part of the organization. More than half feel that senior management “treats us as just another part of the organization to be managed” or “as if we don’t matter.”

Bill Catlette wrote about Calling in Sick, Sort Of…part 2. Here is his conclusion to an interesting article on the link between calling in sick and employee engagement: If it’s your job that you’re sick of, for your own sake, do the right thing by finding another job, and leaving. Don’t just “kinda leave.” Got it?

Carolyn Hirschman at Human Resource Executive Online wrote moments of truth. This is a well-written and extensive article to assist you with employee engagement if your focus is customer-service workers: Business minds have long studied “what works” in employee engagement, but it can be an elusive concept to put into practice. In high-turnover customer-service industries, the challenge is even greater to hire, train and recognize the best employees. For HR executives who get it right, the results — from outstanding service to higher sales to better retention — can be substantial.