• Skip to primary navigation
  • Skip to main content
  • Skip to footer

  • Home
  • Topics
  • Blog
    • About
  • People Artistry
  • Resources
    • Model
    • ENGAGE: The Course
    • People Artistry
    • 10 Principles of Engagement
    • What Others are Saying about David
    • Clients
    • Zengage
    • Books
  • Contact
You are here: Home / Employee Engagement / Employee Engagement Friday Factoid #18: A Big Heaping of Engagement

Employee Engagement Friday Factoid #18: A Big Heaping of Engagement

February 1, 2013 by David Zinger 1 Comment

A big serving of employee engagement

DecisionWise quantified the impact on customer or guest perceptions.  Over a one-year period, restaurants ranking in the top 10 percent of locations for levels of employee engagement experienced nearly a 300 percent increase in guest satisfaction ratings.  Conversely, locations with employee engagement scores in the bottom 10 percent or lower experienced stagnant customer satisfaction ratings. (source)

Commentary

Employees first, customers second, and you have engaged employees, satisfied customers, and great results. Are you being served by your employee engagement efforts?

David Zinger is a global employee engagement expert who uses the Pyramid of Employee Engagement to help organizations and individuals achieve full engagement.

Filed Under: Employee Engagement Tagged With: customer satisfaction, David Zinger, Employee Engagement, fact

Leave a Reply

You must be logged in to post a comment.

David Zinger

Email: david@davidzinger.com
Phone 204 254 2130

Copyright © 2023 · Aspire Pro on Genesis Framework · WordPress · Log in