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You are here: Home / Employee Engagement / Employee Engagement: From The Neck Up

Employee Engagement: From The Neck Up

November 2, 2009 by David Zinger Leave a Comment

This post outlines an article on employee engagement in the hotel industry. It will focus on the Engage part of the Zinger Employee Engagement Model:

Employee Engagement Engage SymbolEngage. CARE ends with the E of engage. We so often talk about “engagement” and substitute the verb of working (engage)  for a static noun (engagement). Engage focuses on the actions of engagement. Engagement is not a one time survey measure or a steady state. To engage is to fully experience and contribute to the dynamic elements of work.

Edna Larkin wrote a short and effective piece on employee engagement at Hospitality Net.  I appreciated the workshop vignette she wrote about:

An interesting incident occurred during a workshop which I recently delivered for employees working in a busy hotel. During an ideas session on how to improve business performance, one talented, but extremely de-motivated employee, surprisingly suggested several positive things which would make a difference. When later asked why he had not previously told his manager about these ideas, his response was fairly blunt, but very revealing: “I don’t get paid from the neck up”.

Larkin has identified a number of “C” drives of engagement for leaders in the hotel industry:

    • Culture
    • Composition
    • Clarity
    • Competence
    • Cooperation
    • Control
    • Communication
    • Challenge
    • Conflict
    • Compensation
    • Change

Click here to read the original post on the challenge of employee engagement.

Filed Under: Employee Engagement

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David Zinger

Email: david@davidzinger.com
Phone 204 254 2130

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