Learning. I think we are too eager, busy, or naive to test learning through our own experience. We want a best case example and then imitate it or install it as plug and play into our organization. We readily hire outside consultants to tell us what to do and fall in love with their PowerPoint presentations and compelling analytics. I think this is true for the fields of employee experience and employee engagement.
I think we need to treat more of what others tell us are solutions as hypotheses. Use more test than trust and more experimentation than expertise.
Here is a short quotation from a little book that encourages us to learn from experience and experience our learning:
“The point is that whatever one is trying to learn, it is necessary to have firsthand experience, rather than learning from books or from teachers or by merely conforming to an already established pattern.” – Chögyam Trungpa