well-being — ENGAGE with David Zinger

Is 15 Minutes of Employee Engagement Sufficient?

June 1, 2015 by David Zinger 1 Comment

What is your engagement time zone?

Reading time = 2 minutes and 15 seconds

Block_Non3D_Moments_Time

Why should you read this post? We often ask too much of engagement and find that there are many times we postpone, procrastinate, and struggle to get going with a specific element of work or well-being (right now, I am writing this rather than completing some tax work). The solution is to find and dwell in your unique engagement time zone.

Our work occurs in moments and our well being is also to be found in moments. Yet how well do you show up to, and use your moments? How long can you stay engaged with your work or a given task? I think it is vital to know our engagement time zone. The way to do this is to start working with a timer and to set a specific time period for work. This work can be project work, writing, exercise, cleaning, or another task. Perhaps start with 15 minutes and see if you can both engage and sustain work in that zone. If you can’t stay engaged – lessen the time. If it is simple to lengthen your time zone if you find the current duration too easy.

You may also find your time zone varies for different tasks or because of external events in your life. I often catch myself drifting away from my 15-minute time zone into a flurry of non-productive activity. Rather than looking for some underlying psychological reason or trying to sort out the neurology of work, I simply set my timer for the next 15-minute period and begin. Starting my watch timer for 15 minutes triggers engagement.

Last year, I conducted personal experimentation with the gamification of work and well-being. I worked in 24-minute time zones. Two of the most significant lessons from that year long experiment was to make my engagement periods briefer and simpler. It is easier for me to start and maintain engagement for 15 minutes versus 24 minutes and I had an elaborate game mechanism that I reduced to using a notebook and simply recording each 15 minute period I completed. My 15-minute periods focus on both work and well-being. In addition, each 15-minute period completed results in a 15 cent social donation. The amount is deliberately small yet adds up as frequent engaged time zones are completed. My last donation was for $600 based on 15 cents for each 15 minute period of engagement. This went to the Red Cross for the victims of the Nepal earthquake.

I encourage you to enter and keep re-entering your engagement time zone and I believe you will find 15 minutes, repeated many times in any given day, is more than sufficient for achieving engaged results.

David Zinger is an employee engagement speaker and expert who uses the pyramid of engagement to increase engagement for organizations, departments, teams, and individuals. This post was based on the sixth block of the pyramid of engagement: mastering moments.

Employee Engagement: 10 Ways You Can Flourish with Nourishing Work

May 11, 2015 by David Zinger 1 Comment

Work can make you well – Really!

10 Ways to Flourish with Nourishing Work

(The reading time for this post is 5 minutes and 30 seconds)

Here are 3 reasons why you should read this post :

You will build your wellbeing toolkit by developing familiarity with 10 ways to flourish at work.
You will be given helpful links and resources to go further into learning about wellbeing.
You are one of the first people to gain access to the free illustrated e-book on 22 Tools to Overcome Grumpiness.

Introduction. Here are 10 ways you can flourish by creating nourishing work. Embrace these ways as invitations to flourish. They are not rules or tips you must follow. You are the expert on your own wellbeing. I trust these ways will give you a nudge in the right direction. The 10 ways offer a pathway to wellbeing through well-doing because specific actions are strong triggers to install and sustain wellbeing at work. This post was created in conjunction with a one hour session I facilitated for Nurses Week at Winnipeg’s Heath Sciences Centre on May 11th.

Start your day off right. Establish a solid morning routine that gets you out of bed on the right foot. Perhaps you go for a jog first thing in the morning. Or you sit by the fireplace and hug a cup of coffee. Maybe you write for 20 minutes. Or you help your children pack their lunches for school. The specifics of your routine matter less than having a routine that effectively and efficiently triggers engaged wellbeing for you. I encourage you to read a post on my morning routine and follow this up by reading a new morning routine from someone each week at My Morning Routine. Other people’s routines give clues and cues on how to construct a morning routine that works for us.

Begin each day at work with the double endings in mind. Stephen Covey said, “begin with the end in mind” while William Bridges said that all transitions begin with an end. Know the results you want from your work and also determine what must end for those results to be achieved. Take one or two minutes every day to determine the results you are working towards that week while also attending to what must end for wellbeing at work to begin. Perhaps you want to finish a project this week and you must stop focusing on a nonproductive task. Perhaps you want to improve patient safety and what must end is a strained relationship with your manager. Know your end (result) and your endings (what must stop).

Install PERMAnent wellbeing. I don’t care for the term positive psychology, it sounds too much like saccharine and pop psychology. I know that is not the case but I know many people are dismissive of positive psychology because of this. I appreciate the research behind this discipline, especially the work of Martin Seligman. Work offers opportunities for both happiness and wellbeing right inside the very work itself. Focus your work on building and sustaining PERMAnent flourishng with: Positive emotions, Engagement, Relationships, Meaning and Accomplishment.

Create meaning and purpose for your work. Know why you work. Perhaps you work because you love your hospital. Perhaps you work because you care about patients. Perhaps you work to give your family the best life possible. Perhaps you work because work enriches you with relationships and achievement. We do not necessarily share the same why of working. I encourage you to determine your meaning. Here is my response to the meaning of life and here is the response of so many others. Use these sources to create a strong scaffold of meaning to support you and your work. As the Dalai Lama declared, “The question is not to know what is the meaning of life, but what meaning I can give to my life.”

Don’t forget to wear your SCARF at work. David Rock knows about your brain at work. When we align our work with SCARF (Status, Consistency, Autonomy, Relatedness and Fairness) our work – works better. Here is a brief article outlining the SCARF model at work. Rock’s book on Your Brain at Work is an insightful book on how to improve your day with your brain in mind by following one couple as they proceed through their day and how they could improve their day if they made better use of their brains.

Pair Mindfulness-East with Mindfulness-West. Mindfulness has been sweeping through workplaces around the globe. Did you know there are two types of mindfulness? Mindfulness-East is the perspective of being aware in each moment of what you are doing without judgement. Mindfulness-West, developed by Harvard psychologist Ellen Langer teaches how to engage by actively noticing novelty and distinctions. Noticing novelty and distinction engages you and brings new life to your day.

Eliminate the negative. Baumeister and others have shown that bad is stronger than good. Before you get busy trying to add additional things in your day as the pathway to wellbeing ensure you address your challenges and bad events. Some researchers suggest that bad is 2 or 3 times stronger than good. When something bad happens do not be surprised at how it can knock you off kilter and how it begins to feel so permanent, pervasive, and personal. Remember to eliminate the negative before accentuating the positive.

Take the 90 second pause. Jill Bolte Taylor a neuroscience researcher, who also suffered a stroke, suggested that the shelf life of an emotion is 90-seconds. This would mean that upset or negative emotions last only about 90 seconds, yet for many of us they seem to last a lifetime. Give yourself 90 seconds from the moment you feel a negative emotion before you act on that emotion. Also know that you must feed negative emotions every 90 seconds to keep them alive. We feed it with fragments of tragic stories, feelings of being wronged, and a multitude of tiny, almost unconscious mechanisms, to keep being upset. If you remain upset ninety seconds after the initial emotion it is essential to ask yourself: “How am I feeding my upset to keep it alive?”

Sharpen progress while making setbacks dull. Most of us fail to maximize the benefits of progress and minimize the impact of setbacks. Progress and setbacks are so pervasive at work and daily life that we often fail to fully notice their impact. End each day by taking a minute to notice what stood out for you that day. When progress stands out ensure you let it soak in, celebrate it, and determine ways to extend it. When setbacks stand out ensure you determine what you can do next, how you might learn from it, or what you can do to let it go. Know that work and life often resemble a real-life game of snakes and ladders and our job is to climb ladders and squish snakes.

Use 22 tools to exit from grumpiness. Does work make you grumpy or do you find yourself surrounded by grumpy people?. I just completed an e-book, illustrated by John Junson, on 22 Tools to Overcome Grumpiness. Click on the cover below to enjoy this short, yet engaging, book.

A Short Reading List. Here are 9 books that can improve your motivation and skills to flourish with nourishing work:

Teresa Amabile and Steven Kramer, The Progress Principle.
Ellen Langer, Mindfulness.
David Rock, Your Brain at Work.
Steven Covey, The 7 Habits of Highly Effective People.
Tom Rath, Are You Fully Charged?
William Bridges, Transitions: Making Sense of Life’s Changes.
Viktor Frankl, Man’s Search for Meaning
Martin Seligman, Flourish: A Visionary New Understanding of Happiness and Well-Being
Jon Kabat-Zinn, Wherever You Go There You Are: Mindfulness Meditation is Everyday Life.

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David Zinger is an employee engagement speaker and expert from Winnipeg, Manitoba, Canada who works around the globe helping organizations and individuals improve work engagement and engaged wellbeing.

Employee Engagement Gamification For Work and Well-being Made Simple

November 13, 2014 by David Zinger 1 Comment

Are you game for a simple approach to improve engagement with work and well-being? 10 Lessons for Gamification.

Based on David Zinger’s personal experience this post offers you a simple and lean approach to using gamification for engagement. Although it is an experiment with just one person it offers some tangible evidence of how gamification can improve both work and well-being and how an experiment can help us improve the process of gamification. The post also offers you a glimpse into gamification based on a real experience and offers you a pathway to gamification that can be conducted at almost zero cost and does not require a training course to implement.

Reading Time: 4 minutes and 55 seconds

At times, I have struggled to start major projects. At times, I find that either my work or well-being begins to wane. At times, I wonder what I have accomplished. At times, I wonder if drudgery (as I define it) can be used to enhance well-being. At times, I wonder if my childhood love of pinball has any relevance for my work and well-being. This lead me to the conclusion that the time was right to personally experiment with the gamification of work and well-being. I believe we should never ask anyone to do what we are not prepared to do ourselves and I know I had advocated for the place of gamification in work and well-being.

It is interesting to me that although I am self-employed I can be disengaged. We often fail to see the disengagement of the self-employed when we believe organizations are responsible for engagement. There were also times that I let my efforts towards personal well-being languish. I needed some structural help with my work and well-being and decided that the gamification of these two key elements of my life could be helpful. I have been amazed at just how helpful this has been.

I am more productive.
I have eliminated most procrastination around big projects.
I enjoy my work more.
I found well-being in doing housework and Costco shopping, two activities I previously loathed.
I have triggered additional social contribution/donations.

Overall, I learned that games are so much more than just a trivial pursuit.

During 2014, I have been conducting a one year experiment on the gamification of work and well-being. In fact, some of the work goes back to 2012 with an elaborate approach to planning, monitoring, and measuring my work and well-being. Although many people play games as diversions from work I was more interested in applying the principle of games to be help me immerse more fully into both my work and well-being.

I continue to use a gamified approach to my work and well-being but I have greatly simplified the process and procedures.

Two factors were at play in the evolutionary simplicity. The first was my overall approach to employee engagement and work being based on the principles of: small, simple, significant, sustainable, and strategic. I must practice what I teach. I realized that my game was too elaborate and time consuming and needed to be simpler and smaller to be sustainable.

I believe that in our “crazybusy” lives that small is the new significant. Jane McGonigal, one of the world’s leading experts on gamification, states that, overall, games have four traits: a goal, rules, a feedback system, and voluntary participation. Everything else is extra.

The second influence was the publication of my May cover story for ASTD’s Training and Development Magazine: Game On: A Primer on Gamification for Managers. In that article I shared a gamification approach used by Charles M Schwab from over 100 years ago (gamification is a lot older and simpler than many people think!)

Charles M. Schwab, the American steel magnate, in the early 1900s wrote about the practice of gamification in Succeeding With What You Have. He recounted the following story.

Schwab was concerned about production in one of his steel mills and asked the day foreman for the production number, or “heats” produced, by the day shift. It was six, so Schwab grabbed a piece of chalk and wrote a large number six on the floor. The night shift saw the number and asked about the meaning of it. Upon hearing that Schwab had put down six for the productivity of the day shift, the night shift competed hard and, based on their productivity, they erased the number before morning and put down seven.

The day shift, getting into the “game,” completed 10 heats and very quickly this mill, formerly the poorest producer, was turning out more than any other mill in the plant. With minimal application of a goal, rules, feedback system, and voluntary participation, the “game” greatly enhanced the productivity of this workforce more than a century ago. Who would have thought that Schwab was an early work-gamification designer even if he never used the word?

I realized how lean and simple gamification could really be. Just because there are lots of bells and whistles or huge epic massive multi-player online quests does not mean you need these things to have a good game. Gamification for work and well-being must be designed with the purpose you have in mind. Here were my 6 purposes:

to bring a concrete daily focus to work and well-being
to improve and get better with both my work and well-being
to approach my work and well-being from a playful perspective and blur the lines between work and play
to apply gamification to monitor and heighten the experience of progress while diminishing the disengagement of setbacks
to ensure engaged work and well-being was triggered multiple times every day
to have my results be bigger than myself by triggering a social contribution based on points accumulated through play

It was time for me to remove and reduce the extraneous bells and whistles in my game and thereby strengthen its focus, power, and purpose. The next two images show the evolution of the game from what it was to what it is. A short description about the game is above each image.

Version 1: This is the initial version of the game. The game board was a fresh PowerPoint slide created each day. It had lots of colors and moving parts. There were goals, points, bonus points, and a hive like structure. I filled in the hive cells with every 24 minutes of work or wellbeing once achieved (yellow for work and green for well-being). I thought it might make a nice mobile app but I began to wonder if it could not be a lot simpler. In addition, the Pomodoro technique that I discovered the third year into my experiment has already built apps that can be used for this purpose. Sometimes I seemed to be spending more time on the game dynamics than time on meaningful work and well-being.

Version 2: Below is a scanned page from my current gamification of work and well-being. In some ways, it hardly looks like a game at all yet it elegantly fulfills my 6 purposes. The game board is a physical notebook, completed by hand and and I experienced a power and trigger in having a very tangible game book that I can carry around. I reduced the time periods of work and well-being from 24 minutes to 15 minute increments – this makes it easier to start each period, knowing I only have to go for 15 minutes (I have learned how much can be done with just 15 minutes — it still amazes me). I also experienced how refreshing a nap of just 15 minutes could be. Each 15 minute period awards 15 points which translates to a social donation of one cent a point. Yes, this is not a large amount of money but I found if the amount was 10 cents a point it did not work as well as one cent a point. For example, on Thursday October 30 I donated $100.40 to the Red Cross to support Ebola work based on work and well-being points accumulated over the past two months.

Sample Page from Work and Well-being Gamification Experiment

Here are 10 lessons learned from a year a gamification. I trust these could be helpful to you if you are thinking of gamifying your work or well-being:

Just start, because in the starting the learning begins
Games don’t have to be complex to be powerful
Games can be more than escape, they can immerse you into your own work and well-being
Experience is still one of the greatest teachers and don’t be afraid to change or modify things as you go along
Always think about the purpose or the intent of the game and don’t let the game divert you from your purpose
Never overlook the power of elegant simplicity
Take ownership of your game design because you will then get exactly what you want and need
Games can be a terrific mechanism to help us navigate through setbacks and progress or our real life game of snakes and ladders
Gamification can contribute to social responsibility and contribution
My gamification was used to create this post. It took seven 15-minute periods and it will contribute $1.05 towards a social contribution.

David Zinger is an employee engagement speaker and expert who believes we must practice what we teach. His love of pinball at sixteen is paying dividends in his gamification of work and well-being at 60.

Employee Engagement Invitation: Work Can Make You Well

September 15, 2014 by David Zinger 3 Comments

Get to Work and Find Well Being

I think for far too many of us work is hell not well.

We disengage.
We experience drudgery.
We burnout.
We feel drained.
We encounter toxic relationships.
We lack the resources for the job.
We live for the weekend but lack enthusiasm for much beyond napping when the weekend arrives.

The last thing we need is someone being motivational and inspiration and saying that we just need a little attitude adjustment and work will be great.

Now here is the tricky part. I believe work can make us well. Really? Really!

And much of it is simple even if it is not easy. I think it begins with experiencing work as an invitation to well-being. Like any invitation, we are free to decline it, we don’t have to go there. Yet, we need to realize the consequences to us, our co-workers, our customers, and our families when we fail to accept this invitation. Of course, here is the tricky part, no one sends you the invitation in a fancy card with gold embossed script saying you are invited to be well at work.

So if you have read this far, please accept this bland blog invitation to merely entertain the idea that work can make you well and join me over the next month or two and explore how we can find well-being right inside the work we do.

David Zinger is an employee engagement speaker and expert who is saddened by disengagement and the impact it has on individuals and families. David taught counselling psychology at the University of Manitoba for 25 years and was the employee assistance counsellor for Seagram Ltd. for 15 years. He founded and host the 6400 member Employee Engagement Network. He knows work from the inside out.