The Employee Engagement Chronicle #10

David Zinger is a leading expert on employee engagement.

David Zinger’s Employee Engagement Chronicle is your primary source for current news, views, reviews, and research on employee engagement. Each entry includes a link to an article or post with a short verbatim tidbit from the article. If you are intrigued, click on the author or source name at the start of each summary to study the full article.

The Chronicle begins with a key point from each of the sources listed:

Get The Point:

• Servant leadership is a powerful stance to care for both employees and their engagement.
• The pathway to passionate engaged customers is through fully engaged employees.
• Let’s really talk about employee engagement instead or pretending not to hear the fighting.

Performance – Managers must take care of their employees by Philip Mydlach pairs employee engagement with servant leadership:

Servant leaders tend to be very effective in today’s work world because they place a high importance on making sure the needs of their team members are being met. This is not to imply that the servant leader is not entirely focused on meeting the performance goals of the organization. The servant-leader simply understands that a happy team leads to employee engagement, retention and sustainable high performance over time. Simple concept isn’t it? Servant leadership is…More than anything, servant leadership is an attitude that says I am here to serve you, and to assist you in your personal growth and development in support of achieving the organization’s growth goals.

Capturing Hearts and Minds at Human Resources Executive Online outlines some of Gallup’s Human Sigma work.

The answer is employee engagement or the ability to capture the heads, hearts, and souls of your employees to instill an intrinsic desire and passion for excellence. Engaged employees want their organization to succeed because they feel connected emotionally, socially, and even spiritually to its mission, vision, and purpose… More importantly, it’s hard to create passionate, engaged customers without passionate, engaged employees.

Three BC Christmas Wishes by Yvonne Grinam-Nicholson. Yvonne, writing in the Jamaica Observer, wrote about the importance of planned and powerful organizational communications. I loved her statements about communication and employee engagement:

In doing any analysis of ROI, executives should recognise that employees are their company’s chief ambassadors. They spread the word about you, your products or services no matter what your colourful and costly advertisements shout to the public. Furthermore, are your employees engaged? Are they plugged into what it is they are being paid to do or are they just going through the days, longing for Friday to come?, Worse yet, are they waiting for their ‘redundancy money’ so that they can invest it you know where? Have you formed effective alliances with you human resources department to find out where the problem areas in employee communications in your company are? Are your managers trained to communicate effectively with their staff or do you just throw everybody together, pretend not to hear the fighting and hope to God no one gets killed in any ensuing battle? And, sorry the e-mail alone won’t cut it for 2008. Think again.

Way to get them thinking Yvonne.

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Contact David Zinger to learn about how you can

leverage employee engagement to produce results that matter

for everyone in your workplace.

Email: dzinger@shaw.ca ~ Phone 204 254 2103 ~ Website: www.davidzinger.com.